Louise de Swart (Hawkins)

Payroll Manager and Head of Sales at Melrose Group
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Location
Greater Bristol Area, United Kingdom, UK

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Experience

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Payroll Manager and Head of Sales
      • Aug 2021 - Present

    • Sales and Marketing Manager
      • Oct 2018 - Present

      A new department for Melrose I joined to bring my contacts, energy and experience to drive new clients and promote Melrose as a small business consultant throughout the South West, Wales and across to London,

    • Independent Wine Consultancy and Hospitality Training
      • Jan 2016 - Present

      Les Vendanges is the response to new openings, fledging and existing businesses looking for support on positioning and delivering their wine offerings. We are passionate about the importance, for hospitality businesses, of delivering a coherent and consistent customer journey with the same level of attention paid to the wine offering, and the way it is delivered, as there is to the interior design, food offering and desired ambiance. Services include: - Compilations of wine lists tailored to specific markets with appropriate price points •Wine pairing with food menus •Advice on both seasonality and current trending of wine lists •Design of wine lists to ease navigation for both employees and customers - Introduction to a range of recommended national and local suppliers - A personalised training program delivered to all levels of the organisation including owners, managers, front of house and back of house. - On going partnership in monitoring, maintaining and evolving the part wine plays in the business. Show less

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director
      • Jul 2014 - Sep 2018

      The Library opened last August defined by its core values of a passion for good quality wine and excellent customer service. Since then it has flourished and become a destination of choice for both the discerning customer, already knowledgeable about their preferences in wine, and those looking for a gateway and a guiding hand into the world of wine. The wine tastings have consistently received excellent reviews demonstrating an ability to appeal to connoisseurs and novices alike. Awarded Bristol Good Food Awards Best Wine List 2015, Highly Commended 2016 & Best Wine List 2018. Show less

    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Assistant General Manager and
      • Nov 2013 - Jun 2014

      Having started with Whitbread as a receptionist in September 2012, I quickly rose through the ranks becoming Assistant General Manager and F&B Manager of a new opening hotel in Bath. Working with the General Manager I was responsible for building a team of 40 employees including their recruitment and training and the subsequent financial performance of the restaurant. Having started with Whitbread as a receptionist in September 2012, I quickly rose through the ranks becoming Assistant General Manager and F&B Manager of a new opening hotel in Bath. Working with the General Manager I was responsible for building a team of 40 employees including their recruitment and training and the subsequent financial performance of the restaurant.

Education

  • Durham University
    Bachelor’s Degree, History
    2009 - 2012

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