Loïc Bihan Orlandi
River Cruise - Land Operations Coordinator at Groupe Philibert- Claim this Profile
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Bio
Experience
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Groupe Philibert
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Transportation/Trucking/Railroad
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100 - 200 Employee
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River Cruise - Land Operations Coordinator
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Jul 2022 - Present
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noyoco
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Design
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1 - 100 Employee
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Retail Sales Corner Manager
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Sep 2021 - Jun 2022
Lyon, Auvergne-Rhône-Alpes, France - 1M€/annual turnover. Development of a customer portfolio in Lyon. - 250+ convinced private customers. - Visual merchandising, presentation of materials and weaves, awareness of eco-responsible clothing. Stock management and restocking. - Prospecting for the development of the brand. - Assistant wholesale Manager Pitti Uomo 2022
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Transition period
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2020 - 2021
- Pruning - Brushwood clearing - Planting new fruit trees - Maintenance of gardens
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Yoopies
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France
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Technology, Information and Internet
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1 - 100 Employee
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Customer Care Specialist, Sales & Partnership
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2018 - 2020
Ville de Paris, Île-de-France, France - Key account manager with a portfolio of 100 clients. - Conversion rate of 20% of calls received. - Customer satisfaction: +2 points Trustpilot indicator. - Development of customer loyalty. - Sourcing and qualification of new BtoC and key account customers. - Training of new team members.
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Liven up
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France
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Travel Arrangements
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1 - 100 Employee
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Quadrilingual Tour Guide and Interpreter
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2014 - 2017
Monaco - Accompaniment of international luxury clients. Partnership with hotels: Hotel Hermitage Monte-Carlo ***** / Hotel Metropole Monte-Carlo ***** / Hotel Monte-Carlo Bay **** / Hotel Martinez Cannes ***** / Hotel Carlton Cannes ***** / Hotel Palais de la Méditerrannée Nice *****. - Organisation of personalized tours in France and Italy (logistics, reservations, events, cultural and natural sites...).
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Intercruises Shoreside and Port Services
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Spain
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Travel Arrangements
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700 & Above Employee
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Guest Services Agent
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2013 - 2014
Monaco - Reception, information and advice to cruise customers.
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Avis Budget Group
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Rental Sales Agent
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2011 - 2012
Nice Airport - Setting up and monitoring contracts (>500 departures/day during summer) - Sale of additional services : 90% conversion rate
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Receptionist - Assistant Manager
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2010 - 2011
Nice, France - Financial and budgetary follow-up: yield management (ASP+5%) ans financial KPI (turnover +40%). - Organisation of schedules for a team of 10 people. - Reception and advice to customers
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Education
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Université catholique de Lille
Master's degree Culture, Tourism & Valorization of Cultural Heritage -
Université Lumière (Lyon II)
Bachelor's Degree Art History, Archeology & Anthropology -
Université de Nice-Sophia Antipolis
Master's degree Identity, Communication and Intercultural Developments, Promotion of Intercultural Dialogue