Experience

• 

  Self-Employed

  • Memphis, Tennessee

  • Contract Bid Proposal Writer

    • Jan 2018 - Present
    • Memphis, Tennessee
• 

  AT&T Mobility

  • Customer Relations

    • Nov 2002 - Aug 2012

    Responded to call in requests for technical assistance for Smart phones, specifically the IPhone, Laptops and IPads. Monitored and resolved operating and error messages of Users who used the devices and our website. Responsible for troubleshooting coverage area issues. Took inbound calls to resol...

• 

  Bellsouth Mobility

  • Customer Operations Representative

    • Sep 1999 - Sep 2001

    Took inbound customer calls to resolve billing issues and to troubleshoot phone and coverage issues. Responsible for taking payments and making payment arrangements. Evaluated the customer's account to make sure that the customer had the best plans and features. Sold equipment and accessories...

• 

  Power and Telephone Supply

  • Billing Clerk

    • Mar 1998 - Mar 1999

    Processed invoices for billing to clients who had purchased supplies by the company. Called Sales representatives to make sure they got their invoices in on time so I could process the invoices for payment. Daily use of 10-key and data entry skills to process the invoices that were submitted dail...

• 

  Fritz Brokerage Companies

  • Data Entry Clerk

    • Jan 1997 - Jan 1998

    Responsible for entering data into data entry system to clear imported Food and Drug Products through U.S. FDA clearing system so that they could reach their final U.S. designations to U.S. clients.

• 

  Greater Abbysinia Church

  • former church member

    • 1966 - 1988