Chief Operating Officer

• May 2022 - Present

- Transitioned employer onsite clinic to near site clinic setting in under two weeks, increasing utilization by 47% and improving employer and employee satisfaction to 4.8 on scale of 1 to 5.- Strategic advisor and functional expert in acquisition of occupational health clinic to facilitate rapid resolution of issues using available resources to influence people and accomplishtasks.- Evaluate, select, implement, and optimize medical technology and services to improve provider efficiency and maximize patient engagement.

Operations Director

• May 2017 - May 2022

- Develop, define, and report some of the first cost and quality metrics to measure the impact of direct primary care medical services with little to no provider disruption.- Implemented DPC as a medical benefit offering for State of Nebraska employees resulting in cost savings each year of the program.- Identified need and implemented successful COVID-19 testing program in April 2019.

Physician Business Unit Leader

• Apr 2015 - Apr 2017

- Created, managed, and grew Chronic Care Management Program to over 1,000 participants in less than a year.- Led activities that resulted in Nebraska's lowest cost of care in the Medicare Shared Savings Program, a savings of $1,244 over the Nebraska average and $2,067 over the national average. - Achieved the state's highest overall quality rating of 98.94%.- Direct, manage, motivate, and develop team of Physicians, Physicians Assistants, Practice Nurses, Advanced Practice Nurses, and Clinical Triage staff during new business development of Think Whole Person Healthcare, a physician driven ACO.

Director Health Network Services

• Sep 2010 - Apr 2015

- Led and participated in several multi-million-dollar provider contract negotiations.- Implemented web-based provider portal to provide timely access to eligibility and claims information.- Trained multiple hospital systems and healthcare providers on the use of claims-based risk adjustment, care navigation, and quality measurement technology.- Improved provider service through the creation of a specialized team to resolve issues quickly and accurately.

Director Medical Programs

• Apr 2005 - Sep 2010

- Oversaw the implementation of Nebraska's first private payer Patient Centered Medical Home Program.- Implemented a Radiology Quality Improvement Program resulting in savings of $10M in the first year.- Created and implemented a nurse-to-patient visit program to reduce hospital readmissions and promote member satisfaction.- Achieved URAC case management accreditation- Selected and implemented Predictive Modeling tool for nurse case manager use.- Implemented savings and performance measures for medical management programs.

Manager Care Coordination

• Dec 2003 - Apr 2005

Manager Discharge Planning and Behavioral Health

• Oct 2002 - Dec 2003

Utilization Management Team Lead

• Jun 2000 - Oct 2002

Behavioral Health Coordinator

• Oct 1998 - Jun 2000

Health Plan Case Manager and Utilization Management Coordinator

• 1993 - Oct 1998

Charge Nurse

• 1991 - 1993

Staff Nurse

• 1989 - 1991