Project Manager

• Oct 2022 - Present

Product Manager

• Jan 2022 - Oct 2022

Product Analyst

• Jul 2021 - Jan 2022

Freelance Consultant

• Jul 2020 - Jul 2021

Business Analyst

• Jan 2019 - Aug 2020

Responsible for providing strategic business analysis leadership and consulting on several concurrent high-profile, strategic projects and programmes for the NHS. Projects include the COVID-19 Digital Intelligence Platform implementation, the Trace and Protect system design and implementation, Scottish Renal Registry digital transformation, Screening Service digital transformation, and the NHS Scotland API Management Service and Centre of Excellence design and implementation. Duties: Line management, project assurance, product roadmap management, backlog and requirements management, benefits management, service design, strategic objectives definition and refinement, product ownership, leading Business Analysis best practice, Agile coaching and training, project management.

Agile Dynamics 365 Delivery Lead/Business Analyst

• Nov 2017 - Nov 2018

12 month FTC. Agile Business Analyst on the ICAS Digital Transformation programme which seeks to update and upgrade business systems onto a modern platform. The focus is on delivering a Dynamics 365 CRM implementation, which will migrate data from ICAS's legacy platform and consolidate data held on other sources. Key activites include: • Requirements documentation and management • Backlog grooming • Sprint planning • Data analysis • Stakeholder management • Stand up facilitation • Sprint retrospective facilitation • CRM configuration

Project Business Analyst

• Jul 2016 - Nov 2017

Responsible for building the nascent Business Analysis function in the Menzies Distribution PMO, delivering Business Analysis activities in a portfolio large-scale change delivery projects and project managing smaller projects within the business. Highlighted Projects: • Corporate expenses system implementation (PM/BA) • New corporate website implementation (PM) • Credit Limits, Payment Disputes and Dunning (BA) • Transport management system implementation (BA) • New Organisational Structure design and implementation (BA) • New telephone payments system for Menzies Customers implementation (BA) • Customer Service Centre complaints process improvement (BA) • Freight business process improvement (BA) • News and Magazine returns process improvement (BA) • Annualised hours implementation (BA)

CRM Database Officer

• Feb 2015 - Jul 2016

CRM strategy design and implementation, CRM system implementation strategy design and implementation, project documentation (PID, Business Cases, Risk Analysis, etc.), liaising with stakeholders and external consultants, as well as with School staff of all levels and in a diverse range of teams, staff training, CRM and CRM system SOP design and writing, scoping and overseeing the integration of Salesforce with other University systems, ensuring CRM practices comply with Data Protection legislation and University policies, business analysis activities, such as requirements gathering, solution design, stakeholder analysis, data mapping. Salesforce-specific abilities include: Certified Salesforce.com Administrator (ADM-201), creating custom objects, configuring multiple processes and record types, customising the user interface, managing and customising user profiles and roles, creating custom fields, building and maintaining workflow and validation rules, advanced reporting and dashboard building, system security configuration and development, setting up and deactivating users, mass data upload, mass data transfer, user support and troubleshooting.

Corporate and Events Fundraiser

• Jul 2013 - Feb 2015

Duties: Developing and implementing a marketing strategy to recruit fundraising event participants, writing and sending marketing emails and direct mail, analysing Google Analytics and Facebook Insights business intelligence to guide marketing strategy, Raiser’s Edge CRM database management (super user), Data Protection compliance, writing successful corporate grant applications, corporate account management (People’s Postcode Lottery, Sunday Mail Centenary Fund). In addition to main duties in job description, lead a fundraising team-wide data cleansing project, and later a CRM rollout project.Raiser’s Edge-specific abilities include: advanced reporting, query writing and dashboard building, batch uploads, user support and troubleshooting, building validation rules, creating custom fields, setting up and deactivating users.

Corporate and Events Fundraising Admin

• Feb 2013 - Jul 2013

Building an administration function for the nascent Corporate and Events Fundraising Team from the bottom up: process definition and mapping, stakeholder journey mapping, building a database plugin for main fundraising CRM (Raiser’s Edge) to manage fundraising event participants, developing SOPs and user guides for administrative procedures, producing fundraising pipeline and marketing reports, data cleansing, as well as other administrative duties.

Administrative Coordinator

• Jul 2012 - Aug 2012

Building an administration function from scratch in a new office, developing SOPs for administrative procedures, line management of two administrative assistants, CRM and performer database management, MI reporting, risk analysis and management, office management, fielding enquiries, acting as deputy for senior management in their absence from the office. Building an administration function from scratch in a new office, developing SOPs for administrative procedures, line management of two administrative assistants, CRM and performer database management, MI reporting, risk analysis and management, office management, fielding enquiries, acting as deputy for senior management in their absence from the office.

Events Intern/Supervisor

• Mar 2011 - Sep 2011

Various duties performed relating to food and beverage service, including staff supervision, front and back of house supervision, and event management.

Casual Events Supervisor

• Oct 2010 - Sep 2011

Various duties performed relating to food and beverage service, including staff supervision, front and back of house supervision, and event management.

Arts Industry Assistant

• Jul 2010 - Aug 2010

Processing hundreds of daily ticket requests for Arts Industry Professionals, helping Arts Industry professionals and Fringe performers contact each other, putting them in touch with the right people, customer service, reception duties, post event reporting. Processing hundreds of daily ticket requests for Arts Industry Professionals, helping Arts Industry professionals and Fringe performers contact each other, putting them in touch with the right people, customer service, reception duties, post event reporting.

Various Administrative Positions

• Jul 2006 - Sep 2008

Reception, customer service, office management, database management, word processing, audio typing, diary management, travel arrangement, event coordinating. Reception, customer service, office management, database management, word processing, audio typing, diary management, travel arrangement, event coordinating.

Administrator

• Jun 1999 - Aug 2004

Reception, office management, data entry, word processing, audio typing, invoicing, diary management, travel arrangements, corporate event coordinating. Part time and holiday work. Reception, office management, data entry, word processing, audio typing, invoicing, diary management, travel arrangements, corporate event coordinating. Part time and holiday work.

Administrator/Receptionist

• Jun 2000 - Aug 2000

Bilingual (English and French) reception, translation, data entry, word processing, invoicing, diary management, office management, travel arrangements, corporate event coordinating Bilingual (English and French) reception, translation, data entry, word processing, invoicing, diary management, office management, travel arrangements, corporate event coordinating