Experience

Zoe Baby Products
• United States
• Consumer Goods
• 1 - 100 Employee
• Customer Experience Associate

  • Nov 2022 - Present


Meltwater

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Training Specialist

  • Feb 2019 - Jun 2019

• Client Support Team Manager

  • Aug 2017 - Feb 2019

• Client Support Representative

  • Jul 2016 - Aug 2017


Tech Talent South
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Business Operations Coordinator

  • Mar 2016 - Jul 2016


Townsquare Interactive

• United States
• Advertising Services
• 500 - 600 Employee

• Digital Marketing Specialist

  • Nov 2014 - Mar 2016

  • Established online presence campaigns for small businesses in small to medium-sized markets nationwide by providing a variety of custom digital marketing solutions • Managed a book of 190+ clients and delivered superior client service by cultivating client relationships and proactive communication • Retained 93% of book of business throughout time in position and trained new employees on retention tactics • Assisted design team with website creation on custom WordPress platform and crafted keyword right content for search engine optimization Show less



Blo Blow Dry Bar

• Canada
• Consumer Services
• 200 - 300 Employee

• Franchise Manager

  • Oct 2013 - Nov 2014

  • Assisted franchise owner in opening franchise and developing business in Charlotte market, researched Charlotte market for potential marketing endeavors • Oversaw and managed over twelve employees including scheduling, conflict management, and administering employee reviews, management of reception staff including hiring and training • Served as the bridal and large party contact for the franchise, soliciting and booking large parties for in-bar events • Served as an extension of franchise owner by managing vendor services and serving as front-of-house representative to ensure excellent customer service for clients Show less



The Classic Center

• United States
• Events Services
• 1 - 100 Employee

• New Business Recruitment Coordinator

  • Jan 2013 - Oct 2013

  • Solicited new and existing accounts to meet and exceed space rent goals through telephone prospecting, outside sales calls and written communication • Generated over 600 qualified leads for Sales Department using association databases and Google Alerts, utilized CRM system to track leads • Coordinated with the Sales department to effectively and efficiently process incoming sales business • Worked with Director of Marketing to prioritize and execute sales calls, maintain account relationships and increase new account sales Show less



ISS Research

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Events and Community Relations Coordinator

  • Jun 2012 - Jan 2013

  • Coordinated all aspects of tradeshows and events nationwide including paperwork and billing, booth selection, talent acquisition, scheduling, and transportation of goods • Ensured adequate staffing for events and scheduled all set-up times, technical, and other crews accordingly; supervised staff during events • Attended and executed events to promote the brand and ensure brand consistency through booth setup and event representation • Managed OhYeah! Sponsored Athletes and OhYeah! Ambassador program by researching new talent and scheduled product demonstrations in targeted markets Show less