DirectOffer partners business manager

• Jun 2020 - Present

Business Consultant

• Jan 2020 - Present

Driving business optimization.Emerald Real EstateBusiness ManagerJanuary 2020 - PresentDirectOffer PartnersOperations AdvisorJune 2020 - Present Driving business optimization.Emerald Real EstateBusiness ManagerJanuary 2020 - PresentDirectOffer PartnersOperations AdvisorJune 2020 - Present

Chief Operating Officer

• Jan 2018 - Jul 2019

Drove the association’s vision and business strategy with responsibility overseeing multiple business functions including Membership, HR, Marketing, Communications, Education, and Advocacy. Accountable for P&L for the largest REALTOR association in Minnesota with 9K members.► INTERIM LEADERSHIP & CHANGE MANAGEMENT BUSINESS DRIVERAppointed to interim Co-CEO to lead organization during leadership change. Actively partnered with teams to embrace the transition and maintain stability prior to implementation of new executive team in 2019.► OPERATIONS PROJECT/PROGRAM IMPLEMENTATION & MANAGEMENTOversaw the implementation of new technology, programs, and processes to support business growth, operational efficiency, and customer experience.► CUSTOMER/BROKER COLLABORATIONActively partnered with broker community to discuss industry trends and key subjects to build out robust educational program. Oversaw the design of monthly membership meetings, onboarding of speakers, and trade mission programs with focus on providing value.► REAL ESTATE LEADERSHIP Appointed to the National Association of REALTORS Association Executive Workgroup on Global Business Councils. Attended Local, State, and National Board of Director meetings. ► ASSOCIATION EDUCATION ADVOCACY PROGRAMSLed the launch of collaborative education and advocacy programs with Local and State REALTOR associations to increase interest, education, and visibility within the real estate industry.Core Focus:Business Operations | Operations Management | Change Management | Process Improvement | Association Advocacy | Customer Experience

Vice President of Strategic Initiatives & Membership

• 2012 - 2017

Oversaw the transformation of operations and led the organization through significant change, setting the vision and course for the future-state operation. Effectively drove stability and designed the growth strategy, implementation of controls, and development of large programs that impacted members, employees, and overall operations.► STRATEGIC BUSINESS INITIATIVES & PROGRAMSEstablished critical procedures and the adoption of new methodologies, communications, partnerships and tools to enhance the business. Strategized and oversaw the merging of Membership and Member Service divisions to improve customer-facing operations and customer experience. Additionally, executed an IT review across the association and implemented solutions to further optimize operations.► HR OPERATIONSEstablished new HR processes, protocols, and procedures, in partnership with the association’s HR and benefits consultants resulting in greater functionality within the department. Additionally, oversaw the review of the employee benefit program, 401k, and profit-sharing platform and led the transition to a new platform to improve employee offerings.► INDUSTRY LEADERSHIPAppointed to a 2-year term on the National Association of REALTORS – REALTOR Certified Executive Committee.Core Focus:Operational Improvement, People/Process/Technology Change, Business Stability & Change Management, Strategic Business Initiatives, Program/Project Leadership

Director Global Business Council, Broker Services and Quality Management

• 2012 - 2014

Positioned as the Director of Membership from 2012 – 2014 with previous experience covering Broker & Global Programming and Quality Management. Oversaw Membership operations with a focus on rejuvenating and improving offerings to increase member-base after challenging market conditions that affected the Real Estate industry.► MEMBER-CENTRIC FOCUS & CUSTOMER EXPERIENCERefocused division and promoted the adoption of a member-centric commitment, developing and launching exciting programs including the New Broker Orientation Classes, monthly value-based training programs, and strategic speaker sessions.Additionally, launched a new membership database and digital membership filing solution to enhance management of information and member relations.► INDUSTRY LEADERSHIPAppointed to the National Association of REALTORS – Association Executive Committee Workgroup and Staff Liaison to the Global Business Council and Broker Membership.Core Focus:Membership Leadership, Membership Operations, Global Education and Training, Event Management, Member Experience, Process ImprovementPrevious Minneapolis Area Association of REALTORS positions:Director of Broker and Global Programming, 2004 – 2012Quality Management Manager, 2001 – 2004Previous Professional Experience:ISO 9001 Auditor, Shared Financial Services at DataCard CorporationRelocation Director at Counselor Realty