Experience

HAMAYA INTERNATIONAL GROUP LIMITED
• China
• Wholesale Import and Export
• 1 - 100 Employee
• Accounts Assistant

  • Oct 2019 - Present


PD Nails and Spa

• Assisting Manager

  • Apr 2018 - Present

  As an Assistant Manager, I ensured not only the day-to-day smooth running of the businesses, but also the long-term financial success. I operated within a busy, dynamic environment across the shop floor, and encompasses a diverse array of duties including managing staff, ensuring the achievement of customer service objectives and company KPIs, overseeing stock control and receiving orders, dealing with customer service issues such as complaints and queries, and completing operational requirements including basic administrative roles. I was responsible for managing staff and client, demonstrating leadership qualities such as patience, understanding, the ability to delegate, and confidence. Furthermore, I demonstrated strong interpersonal communication skills, as well as high levels of customer service capabilities when dealing with customer issues and queries. In order to ensure the success of the business, I was also required to have a degree of commercial awareness. Show less



Beauty Avenue

• Denmark
• Wellness and Fitness Services
• 1 - 100 Employee

• Manger

  • 2009 - 2017

  As the Manager, I was responsible for the overall business management. I enhanced customer satisfaction, met business and profitability goals and managed staff effectively. My main responsibility was to oversee daily operations and perform well in management as well as supporting the daily activities including maintenance, inventory and administration. My administrative roles included bookkeeping, accounting, payroll and other relevant documentation. I sometimes handled minor issues and was expected to take care of bigger issues and resolve discrepancies. I worked to create a win-win situation where everyone was satisfied, and customers had a pleasant experience in the shop. I was also tasked to ensure compliance in all health and safety regulations as well as in business adherence to relevant laws and legislations. Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Office Administrative Assistant

  • Feb 2007 - Jan 2008

  As an intern for ANZ, I demonstrated an attitude of forward-thinking, driven and perceptive, open to different ideas and cultures and enjoy being part of a team. I was involved in the customer-facing areas of the operations, understood the core processes and propositions that drove a great customer experience. I developed new skills, while contributing to the communities in which we work. Moreover, I served colleagues and customers using a complete range of banking and wealth management services to enable them to perform well and manage their finances. My main responsibilities included providing support to Officers/Managers in ensuring all data entry were accurately inputted and completed in a timely manner, ensuring all credit submission and documentation were appropriately completed, acting as quality control person for all information completed by Managers, assisting in identifying the client’s financial service needs and offering appropriate options on financial services and personal banking products, being the first point of contact for customers when required and providing premium customer service, proactively working with internal parties to ensure the smooth facilitation of transactions and providing support to Managers in complaints handling. Show less



Happy Cup

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader

  • Oct 2005 - Jan 2007

  As a Team Leader, I had the responsibilities of maintaining and running the business. This includes overseeing, ordering and tracking of food, supplies, equipment and other inventories needed. I maintained the shop and equipment and other property of the business. My job also included hiring, training, directing, scheduling and dismissing employees. I communicated expectations clearly to the staff and set ground rules and disciplinary actions. The finances, promotions and goals of the business are part of my responsibility as well. I managed the employees and keep up with state and federal laws and regulations. More importantly, I oversaw the quality and production of food that gets to customers’ tables and was responsible for creating an experience that keeps customers returning for everyday and special occasions. Show less



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Sandwich Artist

  • Nov 2004 - Apr 2005

  As a Sandwich Maker, I was responsible for deliver an excellent guest food experience. I coordinated operations in the food service operations by providing day to day food service to the customers. I ensured standards of preparation, cleaning, and delivery service met the needs of the company and client. I ensured the correct standard was set and adhered to in all areas of service delivery to include set-up, food and beverage delivery. I maintained a high standard of cleanliness and hygiene in all areas and in all tasks and duties carried out within the team - with special regard for personal hygiene and appearance. Moreover, I always ensured to maintain high standards of customer service and product awareness and knowledge. I made sure that I was always aware of guest satisfaction to deliver the perfect service experience. I ensured high quality of food and beverages to guests and serviced them in a friendly, efficient manner while maintaining a clean and safe work environment. I provided detailed information on ingredients, food allergies, food preparation, recommendations, and many others. I ensured they were comfortable and well attended to at all times. Show less