Experience

American Public Life Insurance Company
• Supervisor, Group Underwriter

  • Mar 2017 - Present


Reynaers, Inc.

• United States
• Construction

• Office Manager

  • Jun 2015 - Feb 2017

  Reynaers, Inc. Customer Service Representative 06/15-Present • Promoted in-company; Receptionist>Office Assistant>Customer Service Representative • Expertly manages client project status from time of order confirmation to final shipping date • Provides consistent communication to the client regarding project delays or challenges • Liaison between client and operations manager regarding servicing issues • Expertly manages/coordinates activities for demanding front office and production floor • Responsible for providing monthly accounting reports to the Financial Controller • Oversees vendor quotes; provides best cost and service analysis, keeping within budget constraints • Facilitates negotiations with new vendors; responsible for managing contracts • Creates new purchase orders (Horizon 2020); ensures POs are properly matched with invoices • Manages Visa statement reconciliation; scans receipts for permanent electronic filing • Proficiently manages entry of invoices into M-Soft Accounting system Show less



American Public Life Insurance Company/American Fidelity Assurance Company

• Analyst, Group Underwriter III

  • Oct 1999 - Mar 2015

  Progressively worked through the ranks from Administrative Assistant, to Underwriting Technician through Level III Underwriter • Analyzed group demographics and plan designs by utilizing risk and cost calculation tools thereby producing a competitive rate and plan design • Analyzed the performance of group products using database and claims experience assuring company profit margins are maintained • Utilized leadership skills to participate in or lead teams; interacted effectively with management, sales and home office personnel to implement, revise and evaluate rates, plan design and underwriting exceptions for new and existing cases • Expertly managed and evaluated unique broker requirements involving short-term deadlines and non- standard requests while preserving company interests and efficiencies • Developed and revised disability product brochures; collaborated with sales, marketing and compliance departments ensuring accuracy of information before being sent to broker client • Prepared and delivered master contracts to clients. Responsibilities included: Setting up new group, plan and rating in formation in the mainframe; and reviewing and releasing plans/rates set up by other underwriters • Proficient with Microsoft Outlook, Excel and Word. Working knowledge of Oracle and Cognos. • Mastered use of customer service skills interacting daily with a variety of multi faceted departments in order to obtain the most current information from subject matter experts regarding insurance and/or compliance regulations. • Effective oral and written communicator to all internal/external customers. Communications include letters for plan and/or rate changes, responding to inquiries, and obtaining information requested by the client Show less


United States Air Force
• United States
• Defense and Space Manufacturing
• 700 & Above Employee
• Intelligence Analyst

  • May 1990 - Feb 1995