IT Systems Administrator

• Sep 2020 - Present

• Provide tier 2 support.• Support server maintenance, upgrades and hardware configuration, applications, services and storage following best practices and project/operational requirements.• Support administration of Office 365, Windows Server 2012R2, 2016, 2019, Hyper-V/Cluster, AD, DCHP, DNS, GPO, IIS, RDP, SQL, and WSUS.• Maintain and support backup & recovery process using Veritas, include DR Backup/Veeam/Syncovery, or similar products.• Network Security (firewall, switch, Wi-Fi, VPN, certificates, patches/updates, Anti-Virus).• VoIP Phone setup and troubleshooting.• Analyze existing setup and recommend/implement improvements to systems to ensure stability, security, and added functionality.• Maintain and support all bridging software between in-house applications and third-party developers.• Maintain and develop the intranet website (SharePoint Online).• Create and recommend changes to processes, procedures and documentation.• Ability to provide generalized end‐user training.• Analyze data for reporting and/or performance (trend) analysis for the leadership team.