Experience

Incentives Scout

• United States
• Business Consulting and Services

• Vice President Operations

  • Jan 2023 - Present

• Program Manager

  • Jan 2021 - Dec 2022



Scout Solar

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Vice President Operations

  • Jan 2023 - Present

• Operations Manager

  • Sep 2020 - Dec 2022

• Operations Coordinator

  • Feb 2020 - Sep 2020

• Executive Assistant

  • Jan 2020 - Sep 2020


HireCredit
• United States
• Human Resources Services
• 1 - 100 Employee
• Vice President Operations

  • Jun 2022 - Present


TE Connectivity

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Quality Engineering Intern

  • Aug 2019 - Dec 2019

  - Ensure the quality of the Molding department with support from the Quality Engineer. - Presentations at the management level. - Creation of databases - Creation of new formats for quality alerts, database, among others. - Support to quality technicians and quality inspectors - Data analysis to implement improvements and identify root causes using quality tools (PDCAs, sampling, paretos, etc.) - Continuous use of SAP to track material. - Ensure the quality of the Molding department with support from the Quality Engineer. - Presentations at the management level. - Creation of databases - Creation of new formats for quality alerts, database, among others. - Support to quality technicians and quality inspectors - Data analysis to implement improvements and identify root causes using quality tools (PDCAs, sampling, paretos, etc.) - Continuous use of SAP to track material.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Aug 2018 - Jun 2019

  - Promoted to floor support and supervisor-level complaints agent within an eleven-month timeframe for exceeding goals and supporting company culture as well as maintaining a positive attitude - Handle a high volume of clients, drivers, and restaurant contacts through e-mail, tickets, chat, as well as inbound and outbound calls - Provide the correct and precise resolution to achieve customer satisfaction. - Promoted to floor support and supervisor-level complaints agent within an eleven-month timeframe for exceeding goals and supporting company culture as well as maintaining a positive attitude - Handle a high volume of clients, drivers, and restaurant contacts through e-mail, tickets, chat, as well as inbound and outbound calls - Provide the correct and precise resolution to achieve customer satisfaction.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jul 2017 - Jul 2018

  - Maintain a positive attitude and provide an excellent customer experience. - Monitoring and improvement of standards and protocols. - Trainer for new employees. - Focus mainly on customer satisfaction. - Preparation of drinks and food - Store decoration - Money management - Cleaning and replenishment of product - Maintain a positive attitude and provide an excellent customer experience. - Monitoring and improvement of standards and protocols. - Trainer for new employees. - Focus mainly on customer satisfaction. - Preparation of drinks and food - Store decoration - Money management - Cleaning and replenishment of product


Intugo
• Türkiye
• Travel Arrangements
• 1 - 100 Employee
• Bilingual Customer Service Representative

  • Jan 2015 - Mar 2015