Leo Quiroz
Data Analyst at Sentry View Systems- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Security+
CompTIAOct, 2020- Sep, 2024
Experience
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Sentry View Systems
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Data Analyst
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Jun 2021 - Present
-Assist in the Network Operations Center that provides 24/7 tailored response for the Department of Defense. -Prepare monthly, weekly, and ad hoc reports as necessary for Program Managers and Stakeholders for KPI’s such as RAM (Reliability, Availability, and Maintainability) of the network, Inventory Management Usage, and Trend analysis of systemic and non systemic issues. -Assist in standardizing reports through the process of working with end users on accurate SOP (standard operating procedures) to maintain credibility in the data extracted. -Handle weekly data scrubbing to identify invalid data or outliers that are generating incorrect metrics. Provide feedback to Supervisors on areas for improvement. Show less
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ISSE Services
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Cyber Reporting Analyst
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Jun 2019 - Jun 2021
-Performed various cyber security duties such as analyzing data logs within a correlation engine, running vulnerability scans on SIEM tools such as ACAS, and verifying STIG compliance. -Maintaining dashboards to track day to day vulnerability trends and volume. -Prepared monthly and weekly reports for Supervisors to show work progress in vulnerability remediation. -Assisted in the creation of new SOP (standard operating procedures) and onboarding for new hires. -Performed various cyber security duties such as analyzing data logs within a correlation engine, running vulnerability scans on SIEM tools such as ACAS, and verifying STIG compliance. -Maintaining dashboards to track day to day vulnerability trends and volume. -Prepared monthly and weekly reports for Supervisors to show work progress in vulnerability remediation. -Assisted in the creation of new SOP (standard operating procedures) and onboarding for new hires.
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Tech Advocate
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Aug 2018 - Jun 2019
Assist business and government corporations with technical troubleshooting for an array of networking products such as network extenders, hotspots, cellular devices, and more. Also assist with more complex solutions such as IOT (internet of things), One Talk (VoIP), and M2M (machine to machine). Diagnose the health of our network using multiple programs that display cell tower signal, switch central monitoring, and 4G data activity. Assist business and government corporations with technical troubleshooting for an array of networking products such as network extenders, hotspots, cellular devices, and more. Also assist with more complex solutions such as IOT (internet of things), One Talk (VoIP), and M2M (machine to machine). Diagnose the health of our network using multiple programs that display cell tower signal, switch central monitoring, and 4G data activity.
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Netflix
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United States
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Entertainment Providers
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700 & Above Employee
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Real Time Analyst
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Mar 2016 - Jul 2017
-Used workforce management software to track call volume and other variables that would impact intra-day staffing SLA (Service Level Agreement).-Made recommendations to upper management on cost effective methods to adjust staffing and ensure that service levels are met.-Managed real-time inbound call volume and verified that we would have sufficient FTE (full time employees) in place to handle calls.-Prepared daily reports and ad hoc reports for supervisors. Maintained dashboards for quick access to KPI’s (key performance indicators).-Helped oversee call volume for international sites within Netflix. Show less
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Technical Support Representative
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Feb 2015 - Mar 2016
Drive insights regarding the Customer Service network by communicating and documenting interactions to improve operations. Research issues and provide pertinent data to engineers regarding customer and employee troubleshooting results. Accurately identify and test bugs in order to provide a resolution or properly forwarding needed details to appropriate channels. Help support the Netflix CS global network by working closely with supervisors from multiple sites/BPOs in investigation and providing fixes for internal and external system issues. Schedule and perform watch instantly callbacks in order to troubleshoot outstandingissues and help gather data for creation of new internal tickets and customer-facing support articles. Serve as a platform between customer service and engineering to track and report network wide unresolved issues. Show less
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Zions Bancorporation
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United States
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Banking
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700 & Above Employee
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3rd Level Online Agent
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Mar 2014 - Feb 2015
Handle customer service requests for multiple bank affiliates across various states.Assist local branches with meeting business individual’s needs for our online banking products and services, as well as creating the proper legal documentation needed for these types of services. IT assistance for clientele who use net deposit scanner hardware for business needs which included troubleshooting hardware and or remote access control for software troubleshooting. Provided IT assistance for Quicken and Quickbooks financial software. Qualified Spanish translator for other departments within the company infrastructure. Show less
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