Experience

Zigzag Puppy Training App

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Junior Software Developer

  • Jul 2023 - Present

  London, England, United Kingdom



Northcoders

• United Kingdom
• Professional Training and Coaching
• 200 - 300 Employee

• Trainee Software Developer

  • Nov 2022 - Mar 2023

  Remote



Oddbox

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Team Lead - Customer Happiness

  • Apr 2022 - Sep 2022

  - Managed and supported a team of 6 agents to meet weekly KPI targets, holding fortnightly and quarterly reviews - Proactively handled any issues that arose, alerting and working with the relevant teams to implement solutions and minimise impact on the customer - Worked closely with the Tech team to manage the website's AI Chat Bot and optimise its performance - Worked closely with the Product team to relay feedback on the website, test new functionality and inform decisions on the… Show more - Managed and supported a team of 6 agents to meet weekly KPI targets, holding fortnightly and quarterly reviews - Proactively handled any issues that arose, alerting and working with the relevant teams to implement solutions and minimise impact on the customer - Worked closely with the Tech team to manage the website's AI Chat Bot and optimise its performance - Worked closely with the Product team to relay feedback on the website, test new functionality and inform decisions on the user journey during the migration to a new subscription management system

• Customer Happiness Executive

  • Nov 2020 - Apr 2022

  - Efficiently address customer pain points - Regularly surpassed weekly KPI targets (200 tickets solved) - Managed and updated online FAQs to improve user experience and streamline customer contact - Safely managed customer data to conform to GDPR guidelines - Worked collaboratively with other teams using systems such as ReTool, Confluence, Looker and Jira



Serpentine Galleries

• United States

• Visitor Experience Assistant

  • Apr 2019 - Nov 2020

  London, England, United Kingdom - Acted as a first point of contact for all visitors and internal staff - Collected and documented visitor feedback to improve service - Visual Merchandising

• Gallery Host

  • Jun 2018 - Nov 2020



Collage Arts

• Graphic Design

• Assistant Producer / Set Design & Prop Maker

  • Sep 2019 - Oct 2019

  London, England, United Kingdom