Experience

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  Charlotte Monroe Executive Airport

  • Monroe - NC

  • Line Service Technician part time hobby job

    • Apr 2007 - Jul 2013
    • Monroe - NC

    Line Service Technician part time (Hobby Job)

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  Self Employed builder

  • Waxhaw, NC

  • Designer Builder

    • Jul 2001 - Apr 2007
    • Waxhaw, NC

    Relocated to Waxhaw, NC. Updated and renovated house as well as designed and build a 1000 sq ft stand alone shop/studio with full bath that is house quality inside and out. Continued work on the construction of a RV-6A aircraft

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  General Motors Corporation

  • Tampa, FL

  • Manager Product Alligation Resolution (PAR) /Legal Department

    • 1999 - 2001
    • Tampa, FL

    Managed : the PAR group of 32 who assigned inspections, gathered information and settle PAR cases. The Legal group consisted of 38 who produced early settlements of breach of warrenty suits where ever possible. The department managed the above for all GM divisions.

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  Chevrolet Motor Division, General Motors Corp.

  • Manager Business Resorce Group

    • 1997 - 1998

    Managed 89 vendor and 11 GM employees resonsible for resolving Product Liability Alligations, Breach of Warrenty Litigation, Product dissatisfaction arbitrations (BBB and State Lemen Law), Vehicle repurchase and subsequent resale.

  • Manager - Legal Systems

    • 1989 - 1997

    Managed numerous vendor and 8 GM employee managers. Set policy and management criteria for settling the above critical owner cases nationally through liaison with Chevrolet's field regional personel.

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  Chevrolet Motor Division, General Motors Corpor...

  • Warren, MI

  • Administrator- Technical Service Department

    • 1986 - 1989
    • Warren, MI

    Managed 18 Field Service Engineers and served as Chevrolet's representative to the GM Product Problem Campaign and Policy Review Committee (recalls)

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  Chevrolet Motor Division, General Motors Corp.

  • Senior Reliability Engineer - Serviceability

    • 1985 - 1986

    Managed a Staff of four tasked with insuring service readiness and customer/technician satisfaction on vehicles underdevelopement

  • Senior Reliability Engineer - Product Assurance Department

    • 1983 - 1985

    Managed a staff of three who developed product problem resolutions, managed a reliability data retrieval program and personally input coding for one dealer within the program. Accepted numerous product related special investigation assignment on an as needed basis.

  • Assistant Zone Service Manager

    • 1982 - 1983

    All responsibilities of the Customer Relations Manager former position were merged with the assistant zone service manager position as part of a reoganisation cut back. As such I Co-managed a staff of 20 dealer contact representatives as well as the office staff on dealer administrative tasks and vehicle/customer issues

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  Chevrolet Motordivision, General Motors Corp.

  • Jacksonville, Florida

  • Customer Relations Manager

    • 1980 - 1982
    • Jacksonville, Florida

    Managed a in house staff of six and co-managed a staff of 12 field contact managers on dealer/customer liaison and product issues. Regarding complaints, over two years, the zone ranking moved from 44th position out of 44 to 5th then 3rd, then these management responsibilities were merged with all...

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  Chevrolet Motor Division, General Motors Corp

  • Zone Service Manager

    • 1979 - 1979

    Managed a staff of 8 Area Service Managers providing Dealer/Service Wholesale Retail Liaison

  • Field Service Engineer

    • 1976 - 1979

    Provided zone and dealership personnel with repair counseling and subsequent product feedback to GM. Heavy involvement in difficult product problem cases kept the challenge level high. Also presented the product service status and discussion at the zone's quarterly dealer service council meetings. Most personally rewarding work I have ever done.

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  Chevrolet Motor Division, General Motors Corp.

  • Publications Supervisor

    • 1974 - 1977

    Managed a staff of eight as Editor of the Chevrolet Labor Time Guide. Timing and automotive repair procedure developement

  • Coordinator - Product Problem Resolution

    • 1973 - 1974

    Coordinated product problem resolution. Created directive and informational text and published the resulting dealer technical bulletins.

  • Technical Writer

    • 1970 - 1973

    Developed procedures, labor times and text for component part replacement and repair published in the Labor Time Guide.

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  JE Wood CO

  • Troy, MI

  • Tool Designer

    • 1966 - 1970
    • Troy, MI

    Through away insert carbide tool design. Required mechanical drawing and design skills, familiarization with the machines used to produce the tools as well as how the tools themselves would function. 50 to 58hr work weeks.

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  GMC Truck and Coach

  • Pontiac, MI

  • Heavy Repair Technician

    • 1965 - 1966
    • Pontiac, MI

    Heavy repair to new Trucks. Some end of line light repair and 3 month experience as assembly line worker - night shift.

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  Matthews-Hargreaves Chevrolet

  • Royal Oak, MI

  • Service Technician

    • 1965 - 1966
    • Royal Oak, MI

    automotive repair technician - night shift