Experience

NASA Group Ltd

• Business Operations Analyst

  • Jul 2021 - Present

  • Updating of capacity plans, including project codes, tasks, annual leave, training and department personnel, onboarding and offboarding of staff, ensuring cross-charging for offshore personnel • Supporting circa 200 people across two departments with booking timesheets, annual leave, updating of internal personal profiles • Assigning project codes and tasks to contractors enabling timesheet booking • Analysis of actuals versus forecast and updating/correcting actuals as required • Interacting with Team Leaders, Demand Managers, Project Management Office, Human Resources, IT and other Business Operations Analysts • Trained new starter on above processes • Creation of Impacting documents for Demand Managers Show less



Gilmond Consulting Limited

• United Kingdom
• Software Development

• Industry Analyst

  • Oct 2020 - Apr 2021

  • Independent review of documents relating to Information Security policies • Monitor compliance of internal products to laws and regulations such as ICO and HMRC • Blog for company website • Researched full processes behind modifications to create system update documentation • Attend industry modification meetings and identify those impacting company products • Independent review of documents relating to Information Security policies • Monitor compliance of internal products to laws and regulations such as ICO and HMRC • Blog for company website • Researched full processes behind modifications to create system update documentation • Attend industry modification meetings and identify those impacting company products



I Supply Energy Limited

• United Kingdom
• Utilities

• • Aug 2019 - Aug 2020

  August 2019 to August 2020• Trade settlement risk reporting sign off procedure update and adherence• Industry reconciliation such as monthly commodity invoices • Regulatory submissions• Monthly and annual Electricity Sales (BEIS), Social Obligations Reporting and Theft Risk Assessment Service• Training and oversight of Theft and Fraud investigation process including: o Member of the Industry Theft Issues Group and Theft Expert Group for electricity and gas chaired by ElectraLinko Interaction with Revenue Protection Serviceso ActionFraud reportingo Anti-money laundering reportingo Crimestoppers report investigationo First point of contact for the police, Department of Works and Pension, and Councilso Witness statements for admission in courto Court attendance Show less

• • Nov 2018 - Jul 2019

  • Monthly commodity reconciliation• Administration of Renewable Programs including Feed-in Tariff and Power Purchase Agreements• Creation, implementation and training of Theft and Fraud investigation process including:• Member of the Industry Theft Issues Group and Theft Expert Group for electricity and gas chaired by ElectraLink• Interaction with Revenue Protection Services• ActionFraud reporting• Anti-money laundering reporting• Crimestoppers report investigation• First point of contact for the police• Witness statements for admission in court• FIT s Administration Manager, including:• Fraud and Compliance adherence and policy• Relationship management for large portfolios• Attended by invitation only industry meeting at Westminster with the Minister for discussion on incoming regulations• Training of the trade settlement risk reporting sign off procedure creation and adherence Show less

• • Sep 2015 - Nov 2018

  Assistant Data Protection Officer Trade settlement risk reporting sign off procedure creation and adherence Monthly trade reconciliationAdministration of the Power Purchases through Renewable SourcesCreation and implementation of Theft and Fraud investigation process including: - Member of the Industry Theft Issues Group and Theft Expert Group for electricity and gas chaired by ElectraLink - Interaction with Revenue Protection Services - ActionFraud reporting - Anti-money laundering reporting - Crimestoppers report investigation - First point of contact for the police, Department of Works and Pension, and Councils - Witness statements for admission in courtFIT s Administration Manager, including: - Fraud and Compliance adherence and policy - Quarterly and Annual submissions such as FITs, REGOs and ROCs - Relationship management for the large customers - Oversight of Registrations, Switching and Customer PaymentsHeld the position of Data Protection Officer until the implementation of GDPR in 2017. Under GDPR, was the Assistant Data Protection Officer under the Corporate Attorney until November 2018 Show less

• • Jan 2015 - Sep 2015

  Procurement across both the supply and its sister companyVaried Office for Gas and Electricity Markets (Ofgem) submissionsTrade settlement reporting and invoicingMonthly price comparison site reporting- Including data integrity FITs Administration Consultant, including:- Switching- Quarterly and Annual submissions- Relationship management for large customersPower Purchases through Renewable Sources- Relationship Manager for these customers Ensure the business adheres to Data Protection legislationCompany secretarial dutiesSupport for the CEO and CCO Show less

• • Apr 2013 - Jan 2015

  • Manager of Payments, Collections and Refunds• Settlement and monitoring• Processes and documentation associated with trades relating to electricity, sales and purchases• Corporate Accounts Administration • FITs Administration and associated responsibilities• Power purchase through Renewable sources• Had oversight of the creation and implementation of the refund process on customer accounts. As well as the change from manual refunds to automated.• Liaised with HMRC auditors• Ensured Companies House corporate filings fulfilled• Monthly and Annual Accounts reconciliation with Corporate Accountant enabling Corporate VAT submissions• Established Price Comparison Website invoicing process Show less

• • Nov 2011 - Apr 2013

  Ensuring correct invoicing and payments issued to customers and suppliers, Purchase Orders issued as requiredWeekly market price comparison researchCreation and documentation of various internal business processesIndustry research relating to quotes for additional power agreements and the creation of the appropriate contractsInteraction with the Office for Gas and Electricity Markets (Ofgem), regarding Compliance, Fraud and Management of submitted Feed-In-Tariff data providing updates as requiredFirst point of contact for any issues, investigation, resolution and reporting relating to FITs as requiredPre-sales Customer Support contact related to the supply businessProject support as needed Show less



Reed Specialist Recruitment

• Sr Customer Services Administrator

  • May 2011 - Nov 2011

  Recreating HR forms in MS Word enabling electronic completion Creation and maintenance of spreadsheets and graphs relating to Management Reporting Daily checking, or dual checking, of manual payments Processing electronic International money transfers, with varied errors, for Barclays Corporate including: Ensuring payments contain the correct routing information, such as Swift Codes and IBAN, and in the appropriate fields Routing inward payments accordingly Forwarding payments to multiple departments for action Maintain working relationships with the Control Centre regarding numerous Payments Either opening or closing the daily work queues through varied reports and ensuring necessary signatures obtained Show less



Bournemouth University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Specialist Consultant

  • Jul 2010 - Jul 2010

  Two week project work involving non-destructive conservation, or x-radiology, of Iron Age metal work, of the archaeological material from a university-led archaeological dig. Two week project work involving non-destructive conservation, or x-radiology, of Iron Age metal work, of the archaeological material from a university-led archaeological dig.



RBC Royal Bank

• Canada
• Financial Services

• • Mar 2006 - Jun 2007

  Compiled 125 plus page PowerPoint presentations, from multiple speakers, for quarterly Accounting Policy Training sessionsPrepared and maintained budget and plan, with a combined budget of approximately $3.5 million; prepare analysis of actual to plan results through multi-layered Excel spreadsheetsCo-creator of the Finance Intranet and maintenanceEnsured the accurate and timely compilation and distribution of the shareholder report and earnings release, in both English and French, and maintained version control of these documentsQuarterly, coordinated with the typesetter and translator to ensure timely distribution and receipt of the required reportsResearched peers' disclosure and benchmarking of disclosure Show less

• • Sep 2004 - Mar 2006

  Prepared and maintained plan and forecast for 2 transits, with a combined budget of approximately $5 millionManaged and coordinated communication with Internal and External Parties (i.e. Auditors, etc.)Assisted with the preparation of reports and presentations (PowerPoint) for senior audiences (Audit Committee, General Executive, Disclosure Committee, CFO Operating Committee) Ensured timely submission of monthly corporate card accounts for the Vice Presidents and Senior ManagersDiary and email management for the Chief Accountant, forwarding to appropriate staff where applicableTravel arrangements, national Show less

• • Jan 2004 - Sep 2004

  Coordinated premises and equipment with Real Estate department and Asset Management Groups for additional resources required for a multi-million dollar projectPrepared and maintained the program actuals and budgets, as well as processed invoices for paymentIn tandem with Tax Department, ensured correct tax implications utilized across the 5 legal entities involved

• • 2001 - Dec 2003