Program Manager, Product Development and Business Intelligence

• Oct 2021 - Present

Manager, Test Administration

• Aug 2019 - Oct 2021

Regional Manager

• Aug 2018 - Jul 2019

Education Manager

• Aug 2017 - Jul 2018

Regional Director, Program Operations

• Feb 2016 - Jul 2017

Responsible for the end-to-end process of the business unit which provides arrangements and oversight of homestay accommodations for international students across the country. Manage an in-region team consisting of: Regional Mangers, Host Recruitment Coordinators and Support Service Coordinators and building relationships with partner schools. Responsible for the end-to-end process of the business unit which provides arrangements and oversight of homestay accommodations for international students across the country. Manage an in-region team consisting of: Regional Mangers, Host Recruitment Coordinators and Support Service Coordinators and building relationships with partner schools.

School Network Director, US East Coast

• Jan 2014 - Feb 2016

Responsible for building a network of high schools in the US and overseas to facilitate international student exchanges and implement curriculum enrichment programs. Responsible for building a network of high schools in the US and overseas to facilitate international student exchanges and implement curriculum enrichment programs.

Business Development/Process Consultant

• Sep 2012 - Jan 2014

Self-employed consultant specializing in business development and operational improvements. Self-employed consultant specializing in business development and operational improvements.

Executive Director

• Apr 2010 - Aug 2012

As a vendor to the client, owner of SAT®, oversees: Item and Form DevelopmentStatistical AnalysisTest Book ProductionPrinting, DistributionTest Center TrainingTest AdministrationScoringScore ReportingWith a seven-member team, coordinates over 300 staff across multiple departments to ensure timely, high-quality creation and global delivery of exams and accurate scoring.Meets stringent Service Level Agreement metrics regarding exam delivery and quality. Maintains excellent client relationship.Key Accomplishment:Received the 2010 Presidential Award for SAT School Day Program, which allows students to take the SAT® at their own school during a school day. Show less

Director

• Sep 2006 - Apr 2010

ETS Preferred Vendor Network September 2006 – April 2010Collaborated with ETS EMEA subsidiary offices to facilitate creation and expansion of the ETS Preferred Vendor (EPV) reseller network. Partnered with these organizations to create the required recruitment and e-commerce infrastructure platform for the EPV Network. Worked with ETS Legal to create contract templates and term sheets and with ETS Finance to identify and resolve tax issues by country.Ensured that Marketing developed and implemented regional sales strategies and product training modules.Collaborated with developers to design and implement roll out of e-commerce website to manage business transactions for network of 1,100 global entities. Show less

Director

• Jun 2004 - Sep 2006

Managed global implementation of Strategic Testing Network for TOEFL iBT.Solicited leads from potential internet-based testing centers to build 60,000+ seat global network.Developed technical and administrative processes to pre-qualify 3,000+ potential testing centers.Trained in-country representatives and ETS EMEA staff to recruit Certified Test Administration Sites worldwide, living in Paris and London to accomplish goals.Collaborated with and supported Marketing, Client Relations, Publications and the Programs to communicate ETS messaging and branding information.Managed staff of ten recruiters to process more than 2,700 applications from potential testing sites.Key Accomplishment:Received the 2007 Presidential Award for TOEFL iBT Global Rollout – currently the TOEFL test has more test dates (30–40 per year) and locations (4,500 test centers in 165 countries) than any other English-language test in the world. Show less

Manager

• Dec 2001 - Aug 2004

Supervised staff of five, managed daily operational activities of 111 site, domestic computer-based testing network. Acted as liaison and interfaced with ETS Programs and managed vendor for CBT delivery in the domestic and international channels. Assisted test center staff with administering ETS tests, ensuring sites were in compliance by requesting and reviewing test center videotapes, conducting observations and secret shopper visits. Managed 24x7, 800# hotline and off-hours cell phone coverage supported by 25 agents. Allocated staff and forecasted department budget of $7+ million. Show less

Graduate Programs Manager

• Nov 1996 - Dec 2001

Ensured accurate, timely and valid delivery of ETS computer-based tests including: GRE, TOEFL, GMAT and PRAXIS. Managed the transition of graduate programs from paper and pencil to computer-based tests. Developed and implemented training plan for test center staff, monitoring data packages and software updates to the field to ensure reporting commitments to customers as well as timely and complete fee collection. Supervised staff of three to conduct site visits to ensure test center compliance. Managed 24x7, 800# hotline and off-hours cell phones supported by 15 agents. Show less

Program Representative

• Nov 1991 - Oct 1996

Answered hotline call inquiries from 60+ computer-based testing sites. Provided off-hours coverage via pager, one week per month. Followed up on electronic irregularity reports from computer-based testing sites. Answered hotline call inquiries from 60+ computer-based testing sites. Provided off-hours coverage via pager, one week per month. Followed up on electronic irregularity reports from computer-based testing sites.