Experience

Berger Chevrolet
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Sales Consultant

  • Jan 2017 - Present


Betten-Baker Chevrolet-Buick

• Service Manager

  • Oct 2012 - Sep 2016

  Increased service department output in customer pay by 10% in the first year. Cut company operating budget by reducing staff while increasing work output. Recruited, hired and trained new employees for the service department. Earned the "Mark of Excellence" award for product knowledge and customer satisfaction. Increased service department output in customer pay by 10% in the first year. Cut company operating budget by reducing staff while increasing work output. Recruited, hired and trained new employees for the service department. Earned the "Mark of Excellence" award for product knowledge and customer satisfaction.



Todd Wenzel Automotive

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Oct 2001 - Sep 2012

  Identified inefficiencies and made recommendations for process improvements. Optimized the overall customer experience through employee input, customer feedback and industry benchmarks. Increased CSI rating from 70% to 90% in one year. Fixed Operations absorption rate was increased by 9%. Recruited, hired and trained new employees for the service department. "Mark of Excellence" award winner 5 years in a row. Identified inefficiencies and made recommendations for process improvements. Optimized the overall customer experience through employee input, customer feedback and industry benchmarks. Increased CSI rating from 70% to 90% in one year. Fixed Operations absorption rate was increased by 9%. Recruited, hired and trained new employees for the service department. "Mark of Excellence" award winner 5 years in a row.