Experience

GroundGuards
• United Kingdom
• Construction
• 1 - 100 Employee
• Senior Marketing Executive

  • Apr 2023 - Present


Benenden Health

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Marketing Consultant - Web & eCommerce

  • Jul 2020 - Feb 2023

• Marketing Consultant

  • Jun 2017 - Jul 2020

• Member Loyalty Executive

  • May 2015 - Jun 2017



Gear4music Ltd.

• United Kingdom
• Retail Musical Instruments
• 100 - 200 Employee

• Roland Brand Representative / Music Tech Specialist

  • Sep 2013 - May 2015

  - Working as the primary sales representative to generate new business and develop existing relationships focusing on the Roland brand and products. - Implementing sales techniques to successfully achieve and exceed sales targets and KPI’s.- Analysing sales figures to identify areas of potential growth (web listings, improve prominence in store, pushing under-performing products over the phone and face to face). - Keeping accurate data and logs of sales and potential sales leads, following up enquiries in a timely manner. - Working closely with other sales and marketing staff to ensure product awareness and knowledge, organising training, workshops and presentations.- Effectively managing my time, prioritising sales leads, working responsively and adapting to manage tasks at busy times. Show less

• Buyer/Merchandiser

  • Nov 2012 - Sep 2013

  - Analysing sales and product data to forecast define what stock should be held and in what quantities taking into account seasonality, trends and growth.- Building and maintaining UK and European supplier relationships, negotiating price andterms in order to remain competitive within the marketplace and dealing with all purchasing queries.- Managing purchasing systems, creating and processing purchase orders and resolving invoice queries.- Maintaining company website – writing original product descriptions, adding images, embedding videos etc. Ensuring that product listings are as accurate, enticing and as easy to find as possible.- Monitoring of all current stock-holding, improving representation and visibility of products to aid sell through.- Ensuring company retail prices are competitive within the marketplace and adjusted to compete where acceptable margins can be achieved.- Keeping the sales and marketing teams informed when new products or deals are agreed and arriving into stock, so they can feature appropriately via all necessary channels.- Support and training of staff on purchasing and inventory data systems as required. Show less



Production Room

• United Kingdom
• Musicians

• Sales and Product Specialist

  • Apr 2011 - Sep 2012

  • Dealing with new and existing customers over the telephone, web chat or face to face, identifying their needs and expectations, and tailoring product demonstrations and sales pitches to suit. • Meeting personal and company sales targets on a weekly/monthly basis. • Ensuring accurate and concise data of sales leads, costings and profit margins are logged and kept up to date. • Responding to sales leads and customers in a timely fashion and negotiating deals that will work for the company and the customer in an industry with tight profit margins. • Liaising throughout the day with purchasing staff to maintain maximum efficiency and customer expectations. • Processing sales orders and assessing any high risk transactions. • Organising shipment of orders, ensuring the customer is well informed and aware of delivery times or any delays. • Updating the company's social networking sites including the Production Room Facebook site (the UK's most 'liked' dedicated synthesis and music production channel). Show less

• Overseas Purchasing Manager

  • Mar 2010 - Apr 2011

  • Managing close business relationships with foreign suppliers on a daily basis.• Purchasing imported musical instrument supplies from the Far East for sale on the UK market.• Responsible for the selection of new products - following up on trade show product leads, gathering item information and samples and developing own brand image.• Ensuring all products meet strict RoHS and CE requirements.• Setting retail pricing ensuring high profit margins are achieved.• Analysing product sales and accurately predicting seasonal sales patterns to maintain appropriate stock levels at all times whilst taking into account long lead times.• Monitoring product returns and negotiating relevant compensation with suppliers. Show less

• Various Roles: Purchasing Assistant; Trade Account Manager; Sales; Customer Service

  • Oct 2007 - Mar 2010

  • Assisting with the day-to-day running of UK and European purchasing.• Managing all trade accounts and B2B sales from quotation through to post-sales assistance.• Booking in of deliveries and resolving any errors or queries.• Listing of new products and specifications on company website and coordinating all necessary information for the marketing and web team.• Collating sales data and monitoring current trends within the marketplace.• Monitoring competitor pricing, matching if necessary.• Advising customers on all gear4music products, specialising in pro audio, guitars, drums and backline equipment.• Providing customer support on all products, asking the right questions to determine the issue or fault.• Operating the forklift – loading/unloading of deliveries. Show less



Shoe-Shop.com

• United Kingdom

• Customer Service / Warehouse Supervisor

  • Oct 2003 - Nov 2007

  • Running the help desk on a daily basis. Ensuring all customer emails are answered and delegated correctly and making sure phone lines are always covered. • Supervising the warehouse. Making sure all orders are shipped same day, processing customer returns, booking stock in to the warehouse and utilising staff effectively. • Maintaining a high standard of customer service. • Running the help desk on a daily basis. Ensuring all customer emails are answered and delegated correctly and making sure phone lines are always covered. • Supervising the warehouse. Making sure all orders are shipped same day, processing customer returns, booking stock in to the warehouse and utilising staff effectively. • Maintaining a high standard of customer service.