Kyle Davis
Technical Support Specialist at Cambridge Business Publishers- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Scientific Computing with Python
freeCodeCampJul, 2021- Sep, 2024
Experience
-
Cambridge Business Publishers
-
United States
-
Book and Periodical Publishing
-
1 - 100 Employee
-
Technical Support Specialist
-
Jan 2021 - Present
I primarily provide technical, and non-technical, support to students using our site, learning platform, and other related software. Our users contact us through either our ticketing system or phone calls.In addition to my primary responsibilities are the following.• User Documentation• Student Support Tools• Inventory Management• Oversee Student Support ActivitiesSince joining, I've overcome many challenges with our team and wear many hats as we progress.Accomplishments include improvements to our inventory system and methodology; creating the standards for our documentation; pushing the standards for the tools used and maintained by our team to better provide support to users.
-
-
-
Ublish
-
United States
-
E-Learning Providers
-
Technical Support Specialist
-
Jun 2019 - Jan 2021
I primarily provide technical, and non-technical, support to students using our site, learning platform, and other related software. Our users contact us through either our ticketing system or phone calls.In addition to my primary responsibilities are the following.• User Documentation• Student Support Tools• Inventory Management• Oversee Student Support ActivitiesSince joining, I've overcome many challenges with our team and wear many hats as we progress.Accomplishments include improvements to our inventory system and methodology; creating the standards for our documentation; pushing the standards for the tools used and maintained by our team to better provide support to users.
-
-
-
Alexanders Café
-
Australia
-
Food & Beverages
-
Server Assistant | Food Runner | Host
-
Dec 2013 - Aug 2015
Provided excellent service to coworker and customer alike. Tasks well outside the outlines of my positions were asked of me and completed as quickly and professionally as able.This included assistance and recommendations on computer-related items. Provided excellent service to coworker and customer alike. Tasks well outside the outlines of my positions were asked of me and completed as quickly and professionally as able.This included assistance and recommendations on computer-related items.
-
-
-
-
Server | Host | Expediter | Minor IT
-
Feb 2013 - Feb 2014
I performed any and all tasks asked of me to the best of my ability, taking initiative to help wherever there was need of it.There was also a high demand in computer-related assistance such as software recommendations, virus removal, and optimization. I performed any and all tasks asked of me to the best of my ability, taking initiative to help wherever there was need of it.There was also a high demand in computer-related assistance such as software recommendations, virus removal, and optimization.
-
-
-
Cocoa Bean
-
United States
-
Political Organizations
-
1 - 100 Employee
-
Delivery and Cashier
-
Aug 2010 - Feb 2013
Assisted customers, kept counter clean and organized, packed miniature and individual desserts, operated espresso machine, and delivered various packages of desserts including large wedding cakes. Assisted customers, kept counter clean and organized, packed miniature and individual desserts, operated espresso machine, and delivered various packages of desserts including large wedding cakes.
-
-
Education
-
2009 - 2011
Elgin Community College
Undergraduate, Computer Science -
2005 - 2009
East High School
High School Degree
Community
