Kyle Crager

Technical Support Engineer II at Vail Systems
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco, California, United States, US
Skills

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Bio

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Credentials

  • SSCA SIP training
    The SIP School
    Apr, 2020
    - Sep, 2024

Experience

  • Vail Systems
    • United States
    • Software Development
    • 100 - 200 Employee
    • Technical Support Engineer II
      • Aug 2022 - Present

      In this role, I assist with the design, configuration, and set-up of solutions for Vail's customers with complex requirements. As a point of contact for our business development and product support teams, some of my responsibilities include internal testing of new code releases, troubleshooting new and existing product features and configurations, and assisting customers with their user acceptance testing prior to production deployment.

    • Technical Support Engineer
      • Nov 2018 - Sep 2022

      In this role, I assist with the design, configuration, and set-up of solutions for Vail's customers with complex requirements. As a point of contact for our business development and product support teams, some of my responsibilities include internal testing of new code releases, troubleshooting new and existing product features and configurations, and assisting customers with their user acceptance testing prior to production deployment.

    • Product Specialist
      • Sep 2015 - Nov 2018

      In the client services department, I specialized in providing support for Vail's product RACC (Routing And Call Control).

  • Versay Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Call Transcription Contractor
      • Nov 2014 - Sep 2015
  • Maggie Daley Climbing Wall
    • Supervisor
      • Apr 2015 - Jul 2015
  • Lakeshore Sport & Fitness
    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Wall Manager
      • Nov 2014 - Jun 2015
  • Lakeshore Academy
    • United States
    • 1 - 100 Employee
    • Rock Climbing Instructor
      • Aug 2010 - Jun 2015

      Private and group lessons for adults and kids, management of public sessions, good relationships with parents, kids, co-workers, and community. Private and group lessons for adults and kids, management of public sessions, good relationships with parents, kids, co-workers, and community.

Education

  • Columbia College Chicago
    Bachelor of Arts (B.A.), Marketing Communication
    2010 - 2014

Community

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