Support manager / System Technician

• Mar 2016 - Present

System Technician

• Nov 2015 - Feb 2016

Group Coordinator

• Jan 2015 - Oct 2015

Active in the IT & Communications group. Part of the management board. Active in the IT & Communications group. Part of the management board.

Service Manager

• Jul 2010 - Feb 2015

EMAR A/S develops, sells and services EMAR Medical system for family doctors, specialists and hospitals. Private as well as public. Results: EMAR A/S was when I stopped, the most successful company in the business in terms of attracting new customers. A position that largely stems from the customers feeling they have received good service, according to our customer surveys. Achieved to make both hardware and software installation more efficient, while at the same time to obtain an improvement in customer experience. Optimizing TCO for hardware on service. Supported the continuous improvement / standardization of courses, and development of new course concepts. Managed the continuous process of optimizing workflows. Higher quality through standardization, automation and employee development. Reducing employee turnover. Increased the quality of our processes through enhanced incident and problem management and putting things into writing together with ongoing monitoring of compliance with procedures. Improved internal training and strengthened sharing of information, as well as the statistical basis for quality management (customer issues, calls, visits/hours, management reporting, etc.) Increased additional sales and earnings through expansion and adaptation of the product range while at the same time reducing stock. Close cooperation with the R&D department on debugging and improvements as well as on testing / deployment of software in connection with releases made it possible to reduce the number of bugs and increase the number of annual releases. Has continuously supported the sales department with counseling in connection with making offers and contributed with creative input to the sales effort based on my market knowledge. Has assisted our Electrical / Telecom department with firewall setup.Making it possible to convert a large part of our customers to IP telephony. Reference to the CEO Reference from 13 supporters / project managers / technician Show less

Technical Manager

• Feb 2002 - Jun 2010

Results:Established a reliable and efficient operating environment that supported the company's needs for security, flexibility and scaling on a reasonable financial basis. Succeeded in bringing together the many complex connections to different departments, customers and third party in a central structure, providing a simple overview in daily operating.Responsible for developing and operating the security concept for our customers, which gave high security, combined with easy operation and simple maintenance. Also ensured successful deployment of remote backup to our customers together with daily operations as well as migration to a new platform. Both gave the company a highly profitable source of revenue.Continued both as service manager.Reference to the CEOReference from 5 technician / trainee Show less

Support Manager

• 1998 - Jan 2002

Responsible for Installation of new customers and subsequent support. Both technical and software support. Responsible for internal hardware and network..

Salesman, Technician / Supporter.

• Oct 1993 - 1998

Selling systems and subsequently supplying hardware and software support.

Store Manager

• Aug 1991 - May 1993

Shop management, ordering goods, warehouse works. Shop management, ordering goods, warehouse works.