Experience

Schilling Inc.
• United States
• Printing Services
• 1 - 100 Employee
• Technical Customer Service Representative

  • Jan 2022 - Present


Ferro Corporation

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Lead Associate

  • Sep 2015 - Dec 2021

• Customer service

  • Sep 2001 - Sep 2015

  •Managing the customer’s expectations throughout the entire process in order to retain and develop our relationships •Responsible for order management, inventory control, account service, issuing returns/ credits/ and debits•Coordinate with shipping and production departments to expedite shipments and convey special requirements•Train new staff members on CS procedures, SAP computer system, product lines•Maintain daily billing/invoicing to ensure compliance with auditing standards•Assist accounts payable with collections to maintain and improve Ferro’s fiscal position•Monthly analysis of order fill rates for $7+ million a year customer•Maintain weekly inventory reports for (2) high dollar value Architectural customers Show less



Cerdec

• United States
• 1 - 100 Employee

• SAP Implementation Coordinator

  • Jan 1993 - 1995

  SAP implementation Team •Map and configure SAP functionality for the Sales/Distribution and Materials Management modules to the actual needs of the departments or business units •Created SAP training documentation for numerous departments •Trained both administrative and manufacturing personnel to use SAP •Supported SAP post implementation SAP implementation Team •Map and configure SAP functionality for the Sales/Distribution and Materials Management modules to the actual needs of the departments or business units •Created SAP training documentation for numerous departments •Trained both administrative and manufacturing personnel to use SAP •Supported SAP post implementation

• Purchasing

  • Jan 1990 - Jan 1992

  • Managed MRO inventory by working closely with maintenance and administrative personnel • Responsible for purchasing MRO materials • Heavy internal and external communication to ensure products conform to Ferro’s specifications and delivery timelines • Managed MRO inventory by working closely with maintenance and administrative personnel • Responsible for purchasing MRO materials • Heavy internal and external communication to ensure products conform to Ferro’s specifications and delivery timelines