Content Lead

• Aug 2023 - Present

Booking Agent

• Feb 2017 - Present

• Responsible for the sourcing and hiring of live music talent for one of San Francisco's oldest independent music venues• Negotiate contracts with US- and internationally-based artists/agencies• Handle load-in/load-out, hospitality, and general timing logistics for up to four events/week• Handle withholding and remittances of taxes related to events

Digital Content Manager & Production Assistant

• Sep 2011 - Apr 2017

• Responsible for the overhaul, maintenance, and content of a weekly digital newsletter• Interfaced with artists/agencies to develop integrated and contextual digital marketing strategies• Analyzed and developed digital marketing strategies over time

Team Lead - Content

• Jul 2022 - Aug 2023

Content Manager

• Mar 2021 - Jul 2022

Web Content Writer

• Aug 2019 - Jun 2020

• Intern through the Department of State's Virtual Internship Program • Responsible for selecting content, writing, and choosing illustrations for the upcoming "The Odyssey of Ulysses" program, which highlights President Ulysses S. Grant and his relationship to various National Parks and National Historic Sites • Interfaced with 24 National Parks and National Historic Sites to ensure accuracy and clarity of messaging • Intern through the Department of State's Virtual Internship Program • Responsible for selecting content, writing, and choosing illustrations for the upcoming "The Odyssey of Ulysses" program, which highlights President Ulysses S. Grant and his relationship to various National Parks and National Historic Sites • Interfaced with 24 National Parks and National Historic Sites to ensure accuracy and clarity of messaging

Consultant

• May 2019 - Oct 2019

• Worked in a client-facing consulting role to refine and streamline the organizational structure of a non-profit organization using design thinking methodology • Responsible for the interdepartmental development of new internal communication strategies • Worked in a client-facing consulting role to refine and streamline the organizational structure of a non-profit organization using design thinking methodology • Responsible for the interdepartmental development of new internal communication strategies

Patron Services Representative

• Jul 2016 - Aug 2018

• Responsible for selling tickets, managing customer databases, and general client-facing issues • Interfaced with the marketing department and relevant department heads to devise and execute strategies related to pricing, customer outreach, and program offerings • Responsible for selling tickets, managing customer databases, and general client-facing issues • Interfaced with the marketing department and relevant department heads to devise and execute strategies related to pricing, customer outreach, and program offerings

Volunteer Coordinator

• Jan 2015 - Aug 2018

• Responsible for the procurement, scheduling, and on-site logistics of over 300 event volunteers • Interfaced with all relevant departments to ensure their on-site needs were being met • Led a small team to oversee volunteer operations for a large-scale multiple-day event • Responsible for the procurement, scheduling, and on-site logistics of over 300 event volunteers • Interfaced with all relevant departments to ensure their on-site needs were being met • Led a small team to oversee volunteer operations for a large-scale multiple-day event

Production Contractor

• 2009 - Aug 2018

General all-purpose production contractor, with roles that varied by event, including: • Vendor coordination • Load in/load out logistics • Signage • Transportation/parking • Credentials • Ticketing • Access control • Artist relations General all-purpose production contractor, with roles that varied by event, including: • Vendor coordination • Load in/load out logistics • Signage • Transportation/parking • Credentials • Ticketing • Access control • Artist relations

Volunteer Coordinator

• Aug 2013 - Oct 2017

• Responsible for the procurement, scheduling, and on-site logistics of over 300 event volunteers • Interfaced with all relevant departments to ensure their on-site needs were being met • Led a small team to oversee volunteer operations for a large-scale multiple-day event • Responsible for the procurement, scheduling, and on-site logistics of over 300 event volunteers • Interfaced with all relevant departments to ensure their on-site needs were being met • Led a small team to oversee volunteer operations for a large-scale multiple-day event

Volunteer Coordinator

• Jan 2016 - May 2017

• Responsible for the procurement, scheduling, and on-site logistics of over 300 event volunteers • Interfaced with all relevant departments to ensure their on-site needs were being met • Led a small team to oversee volunteer operations for a large-scale multiple-day event • Responsible for the procurement, scheduling, and on-site logistics of over 300 event volunteers • Interfaced with all relevant departments to ensure their on-site needs were being met • Led a small team to oversee volunteer operations for a large-scale multiple-day event

Doorstaff/Security

• Jun 2015 - May 2017

• Responsible for general access control at a mid-sized venue • Ensured that customers were safe and cared for • Acted as a first point of contact for any customer issues • Responsible for general access control at a mid-sized venue • Ensured that customers were safe and cared for • Acted as a first point of contact for any customer issues

Ticketing Agent

• Mar 2014 - May 2017

• Responsible for selling tickets, organizing/facilitating will call, and fielding general client-facing issues • Interfaced directly with customers as well as artists and agency organizations to ensure access needs were met • Responsible for selling tickets, organizing/facilitating will call, and fielding general client-facing issues • Interfaced directly with customers as well as artists and agency organizations to ensure access needs were met

Credentials contractor

• Aug 2013 - Aug 2016

• Responsible for managing staff access for large-scale music events • Interfaced with each department to ensure access needs were met • Facilitated the distribution/pickup of access credentials • Fielded questions and handled problem solving of access issues during the event • Responsible for managing staff access for large-scale music events • Interfaced with each department to ensure access needs were met • Facilitated the distribution/pickup of access credentials • Fielded questions and handled problem solving of access issues during the event

Security Supervisor

• Jun 2010 - Aug 2012

• Responsible for managing a team of event staff during live events • Responsible for creating and maintaining schedules and shift changes in accordance with local employment law • Interfaced with clients, customers, and government agencies on an ad hoc basis • Responsible for managing a team of event staff during live events • Responsible for creating and maintaining schedules and shift changes in accordance with local employment law • Interfaced with clients, customers, and government agencies on an ad hoc basis

Intern

• May 2011 - Aug 2011

• Responsible for assisting the founders with supplementary information related to music licensing • Responsible for drafting reports and overviews on various facets related to e-commerce, digital trends, and the state of current music licensing efforts • Responsible for assisting the founders with supplementary information related to music licensing • Responsible for drafting reports and overviews on various facets related to e-commerce, digital trends, and the state of current music licensing efforts

Production Assistant

• Jul 2005 - Aug 2011

• Responsible for general front-of-house setup of a large outdoor music venue • Interfaced with the ticketing, security, and production departments to ensure artist and customer needs were met • Ensured that actual seating and purchasing arrangements were in accordance with ticket sales • Responsible for all customer issues for the duration of the event • Managed a team of volunteers to ensure customer satisfaction and security • Responsible for general front-of-house setup of a large outdoor music venue • Interfaced with the ticketing, security, and production departments to ensure artist and customer needs were met • Ensured that actual seating and purchasing arrangements were in accordance with ticket sales • Responsible for all customer issues for the duration of the event • Managed a team of volunteers to ensure customer satisfaction and security

Marketing Intern

• Aug 2005 - Nov 2007

• Responsible for the creation and maintenance of an intern program at a boutique marketing firm • Specialized in digital and viral marketing efforts for independent and AA video games • Interfaced with other departments and with clients directly to craft and facilitate marketing strategies and campaigns • Responsible for the creation and maintenance of an intern program at a boutique marketing firm • Specialized in digital and viral marketing efforts for independent and AA video games • Interfaced with other departments and with clients directly to craft and facilitate marketing strategies and campaigns