Experience

Unique Venues Birmingham

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales and Events Office Manager

  • Jun 2022 - Present

• Sales and events executive

  • Oct 2021 - Jun 2022

• Event Coordinator

  • Jul 2018 - Oct 2021

  • As the Senior Events Co-ordinator I was responsible for overseeing the planning of all events from signed contract to delivery. I would liaise with all clients to best understand their requirements and help develop their events through site visits, menu tastings and logistical planning sessions. • I would be responsible for the creation of detailed event briefs, floor plans and catering packs that would be distributed to a number of internal and external personnel. • I worked alongside multiple departments including the theatres sound, lighting and production teams to design customized and innovative event settings. • I led and developed a number of projects for the growth and development of the business such as the introduction of technical and theming brochures, new menus and catering packages and updating the back-office systems.• I was highly praised for developing the coordination process to significantly increase profit as well as receiving an abundance of consistent, excellent customer feedback. • I Provided Support to the Sales and Enquiries Team by responding to enquiries, creating bespoke event proposals, and producing and issuing contracts. • Attended networking events and award ceremonies whilst representing the company.• Provided support to our sister agency, Unique Venues Solutions by sourcing external venues and booking accommodation. Show less



De Vere (formerly De Vere Venues)

• United Kingdom
• Hospitality

• Conference and Events Operations Manager

  • Sep 2017 - Jul 2018

  Reporting to the Venue Manager I oversaw the day-to-day running of all events and the in-house Deli. I was responsible for the management of the front of house team, housekeeping, reception and maintenance departments.My responsibilities included;• Responsible for maintaining adequate stock levels and undertaking monthly stock reporting.• Acting as the point of contact for the building management and security teams. • Implementing and maintaining the health & safety and fire policy for the venue and chairing monthly compliance meetings.• Supporting the sales manager to secure new business leads and retain high profile clients.• Provide cover and support for the venue manager position on a regular basis whilst recruiting.• Carrying out HR responsibilities including, reviews, holiday requests, disciplinaries and attendance. Show less

• Conference Event Coordinator

  • Jun 2016 - Sep 2017

  During my role as events coordinator I had overall responsibility for event organisation including logistics, technical delivery and catering requirements. I also provided support to the offsite sales team by carrying out showrounds of the venue with new and potential clients, answering onsite enquiries and issuing contracts.My additional responsibilities included;• Carrying out final detail meetings with clients both face to face and via conference calls.• Responsible for diary management on Opera.• Obtaining client feedback to help improve and enhance the service delivery.• Issuing function sheets to deadlines and chairing weekly function sheet meetings with multiple department heads in attendance• Ordering event equipment and raising purchase orders• Responsible for post event billing and invoicing. Show less

• Receptionist and Finance Assistant

  • Apr 2015 - Jun 2016

  My main role as receptionist was to welcome delegates upon arrival, carrying out registration including, the preparation and distribution of building security passes. Answer incoming calls, dealing with any enquiries or connecting to the relevant department. Checking office stationary stock levels and ordering new supplies as required. As finance assistant, I was responsible for the billing and invoicing of all events as well as collecting and chasing final payments.