Kirk Martin Digo
IT Support Associate at Orbis Business Solutions Inc.- Claim this Profile
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Bio
Credentials
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Windows Server 2019 Administration & Automation
Nexus CorporationSep, 2022- Sep, 2024 -
Microsoft EXCEL 2016 Professionals Training
Rizal Institute Of Computer StudiesJul, 2018- Sep, 2024 -
PROJECT MANAGEMENT FUNDAMENTALS
MSTCONNECT EDUCATIONAL CONSULTANCYNov, 2022- Sep, 2024 -
Time and Stress Management
Time and Stress Management Phillipine Trade and Training CenterJul, 2019- Sep, 2024 -
CONTACT CENTER SERVICES NC-II TESDA CERTIFICATION COMPLETION
Global Achievers Technological Institute, IncAug, 2018- Sep, 2024 -
Microsoft Developer Network (MSDN)
Globe Lab, Globe Telepark Makati SSep, 2015- Sep, 2024 -
SAP 1, SAP 2 ( SAP ENTERPRISE RESOURCE PLANNING )
IETI College of Science and Technology, Inc.Jun, 2014- Sep, 2024
Experience
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Orbis Business Solutions Inc.
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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IT Support Associate
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Mar 2022 - Present
Duties and Responsibilities • Install, test, and configure new workstations and statistically monitor PC performance • Accurately document reports of hardware failure, repair, installation and removal. • Maintain inventory of all equipment, software, and software licenses • Perform timely workstation hardware and software upgrades as required • Monitor and respond quickly and effectively to IT Helpdesk requests and ability to work well with others. • Knowledge of computer operating systems, hardware and software. • Attention to detail and good problem-solving skills. • Experience with remote desktop, VPN and Citrix applications • Extensive experience working with different operating systems including Windows and Mac OS • Perform other tasks assigned by the IT Manager Show less
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IT Team Leader / Specialist
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Dec 2019 - Mar 2022
Providing training to employees on new technology as needed to ensure everyone on the team is comfortable with the latest tools and processesCoordinating with other departments within the organization to ensure that projects are completed on time and within budgetManaging employee performance to ensure that productivity goals are being metParticipating in strategic planning sessions to discuss goals for the department or company as a wholeManaging department budgets to ensure that resources are being used efficientlyDeveloping and implementing new technology solutions for the business as neededEstablishing and enforcing rules and policies for the department or company as a wholeCCTV RepairNetwork TroubleshootingManagement Leadership Show less
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IT Support Associate
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2019 - Jun 2021
Key Qualification & Responsibilities* Freshdesk Ticketing* Provide User Support* Manage Information Security* Endpoint Installation Configuration* Troubleshoot and repair network, hardware and software components* Perform hardware and software upgrades to achieve optimum performance level* Active Directory* Order and stock equipment and supplies when necessary* Assist in installation and maintenance of telephone system* CCTV Maintenance And Installation* Database Backup* Carry out Administrative Function* Develop and execute company policies* Pabx / IP Phone Configuration Show less
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Curo Teknika, Inc.
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Philippines
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IT Services and IT Consulting
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200 - 300 Employee
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FIELD SUPPORT ASSOCIATE
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May 2017 - Aug 2018
Escalating Dispatch Service Order * Installer of IPTV FTTH and NGN * Network Troubleshooting Onsite Problem Creating Report * Setting Up Hardware and Installing Software and Drivers * Installing well - functioning LAN / WAN and other networks and manage components (servers, IP etc ) * Repair Computer hardware and servers as required Maintain computer equipment and software to ensure. * Area Handle Quezon City, Marikina, Rizal, Pasig, Paranaque Escalating Dispatch Service Order * Installer of IPTV FTTH and NGN * Network Troubleshooting Onsite Problem Creating Report * Setting Up Hardware and Installing Software and Drivers * Installing well - functioning LAN / WAN and other networks and manage components (servers, IP etc ) * Repair Computer hardware and servers as required Maintain computer equipment and software to ensure. * Area Handle Quezon City, Marikina, Rizal, Pasig, Paranaque
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LOGISTIC ASSISTANT
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Sep 2016 - Mar 2017
Encoder SAP I - Rmis PLDT Inventory Management System * Officer in Charge of Logistics Department * Monitoring of Consumption, Disbursement Inventory Items * Daily Report To Business Offices PLDT Operation Manager * Weekyly and Monthlly Report Inventory Items4 Encoder SAP I - Rmis PLDT Inventory Management System * Officer in Charge of Logistics Department * Monitoring of Consumption, Disbursement Inventory Items * Daily Report To Business Offices PLDT Operation Manager * Weekyly and Monthlly Report Inventory Items4
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Office Staff
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Feb 2014 - Jun 2015
* Collaborate with management to complete necessary projects; work independently on prior delegated tasks * Ensure an organized, clean, and tidy workspace * Maintain and re-stock office supplies as needed * Monitor and use office equipment and materials computers * Complete basic bookkeeping and record keeping duties * Help to immediately resolve and mediate customer complaints * Monitoring Of Delivery * Collaborate with management to complete necessary projects; work independently on prior delegated tasks * Ensure an organized, clean, and tidy workspace * Maintain and re-stock office supplies as needed * Monitor and use office equipment and materials computers * Complete basic bookkeeping and record keeping duties * Help to immediately resolve and mediate customer complaints * Monitoring Of Delivery
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Education
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2012 - 2016
IETI College of Science Technology Inc.
Bachelor of Science in Information Technology
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