Experience

Vibe

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Success Specialist

  • Dec 2020 - Present

  Vibe Inc. is technology company specializing in the manufacturing and distribution of smart whiteboards for business and education solutions. At Vibe Inc., my role primary responsibility was acting as the bridge between customers and our products. - Managed relationships with corporate resellers. - Generated SQL reports, providing actionable insights to sales and marketing teams. - Improved AOV by 10% through effective upselling and cross-selling techniques. - Developed and implemented customer onboarding and retention strategies that resulted in a 20% reduction in churn rate. - Conducted customer satisfaction surveys and gathered feedback, resulting in the implementation of new features and improvements that increased customer engagement by 15%.


Storetasker
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Sales Development Representative

  • Apr 2018 - Feb 2021

Ministry of Health & Wellness
• Jamaica
• Wellness and Fitness Services
• 300 - 400 Employee
• Assistant To The Director

  • Oct 2018 - Nov 2020

Breezy Point Resort
• United States
• Hospitality
• 1 - 100 Employee
• Management Training

  • Apr 2018 - Oct 2018

Vacation Myrtle Beach
• United States
• Hospitality
• 1 - 100 Employee
• Hotel Receptionist

  • May 2017 - Sep 2017

e-Learning Jamaica Company Limited
• Jamaica
• E-Learning Providers
• 1 - 100 Employee
• Student Intern

  • May 2013 - Dec 2016