Experience

Mainstreet Organization of Realtors

• United States
• Real Estate

• Vice President, Member Services, Operations and RPAC Fundraising

  • May 2001 - Present

  While working at Mainstreet Organization of Realtors, I lead and oversee four locations in efficient manner. Moreover, I spearhead and oversee internal talent development process, training opportunities, and review processes, while contributing to customer service training for workers through strategic planning. I am also engaged in organizing policies to manage all customer service initiatives faced by members. By upgrading association to cloud-based phone system, I restructure internal call center to increase members' interaction with live staff person via phone call and customized, personal experience across multiple channels (voice, email, and webchat). Some of my key accomplishments are as follows: - Achieved promotions continuously - started a file clerk and moved up to Vice President position by demonstrating exceptional performance and work ethics. - Recruited 15+ employees and developed compensation policy for staff to work within salary ranges, resulting in increased employee retention and productivity. - Developed employee knowledge by organizing meetings, presentations, workshops, and focus groups as well as providing feedback through standard interview protocols, 360° feedback surveys, and online personality inventories. - Accomplished targets and Association goals by overseeing team of nine employees of Branch Services, Membership, Technology, and Operations. - Established strong rapport with new customers by steering all promotion and charity campaigns at local level. - Distributed 20K items by deploying technology upgrade system attended by thousands of members at various sites. - Performed as Lead Director and achieved title "Best Places to Work" for company in Daily Herald Business Ledger by implementing effective plans and strategies. - Acknowledged as an energetic leader at state and national levels of Association Management for best performance. - Trained employees to achieve maximum targets by formulating customer service-related strategies. Show less