Finance Manager

• Jan 2023 - Present

Finance Assistant

• Feb 2022 - Jan 2023

- Processing accounts payable, including supplier payments- Managing accounts receivable, including preparation of invoices for debtors- General ledger processing and bank reconciliations- Credit card expense processing and administration- Managing general accounts queries and related filing- Process payroll and superannuation for employees using Xero and Astute software- Time sheet reporting and follow up- Providing general administration assistance

Customer Service Officer

• Jul 2021 - Jan 2022

- Delivering an outstanding member experience though excellent customer service on inbound and outbound calls- The provision efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution- Investigation and ownership of complex member queries- Demonstrating subject matter expertise on funds/processes/procedure- Achievement of all Key Performance Indicators (KPIs) - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls- The provision efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution- Investigation and ownership of complex member queries- Demonstrating subject matter expertise on funds/processes/procedure- Achievement of all Key Performance Indicators (KPIs)

Head Waiter

• Dec 2020 - Jul 2021

- Responsible for training junior staffs , evaluating customer satisfaction , monitoring staffs , assigning tasks and solving customer complaints .- Set and enforced performance and service standards to keep consistent , high quality environment devoted to company standard and customer satisfaction . - Responsible for training junior staffs , evaluating customer satisfaction , monitoring staffs , assigning tasks and solving customer complaints .- Set and enforced performance and service standards to keep consistent , high quality environment devoted to company standard and customer satisfaction .

Food And Beverage Attendant

• Oct 2018 - Jun 2021

- Oversaw all aspects of the F&B onboard operations in multiple major venues and event which providing customer service for up to 3000 patrons .- Assist with training and managing staffs to ensure the quality of the events . - Oversaw all aspects of the F&B onboard operations in multiple major venues and event which providing customer service for up to 3000 patrons .- Assist with training and managing staffs to ensure the quality of the events .

Assistant Accountant

• Mar 2021 - May 2021

- Engage in bookkeeping, preparing financial accounts up to trial balance, invoicing clients, reconciling transactions, and keeping records required for clients .- Assist with tax accounting and individual preparation for tax returns - Collaboration with tax , business and accounting personnel throughout the company to obtain and analyse data needed for compliance- Work directly with a variety of clients ranging from SME , that occupy all stages of development - from start-ups to family-run businesses

Taxation Accountant

• Aug 2020 - Oct 2020

- Assisting a professional accountant within a financial accounting team andresponsible for preparing , examining and analysing accounting records ,financial statements and other financial reports- Accurately and promptly processing documentation and report back to thesupervisor using Xero .- Handling individual tax return . - Assisting a professional accountant within a financial accounting team andresponsible for preparing , examining and analysing accounting records ,financial statements and other financial reports- Accurately and promptly processing documentation and report back to thesupervisor using Xero .- Handling individual tax return .