Kevin Jedor

Operations Manager at Troll Expeditions
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Contact Information
us****@****om
(386) 825-5501
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency

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Bio

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Credentials

  • Hard Ice 1
    Association of Icelandic Mountain Guides
    Jun, 2022
    - Sep, 2024
  • Wilderness First Responder
    NOLS Wilderness Medicine
    Feb, 2023
    - Sep, 2024

Experience

  • Troll Expeditions
    • Iceland
    • Travel Arrangements
    • 1 - 100 Employee
    • Operations Manager
      • Oct 2022 - Present

      • Manager of Sólheimajökull for glacier operations bringing on average 2000+ pax per month, leading teams of 4-8 glacier guides• Monitoring glacier access, tracks, weather forecasts and bookings to ensure feasibility and quality of tours• Organizing schedules, shift changes, inventory and car availabilities to maintain good functioning of operations

    • Glacier Guide
      • Apr 2022 - Present

      • Leading glacier hikes and ice climbing tours for international groups up to 12 pax• Guiding in conditions involving challenging terrain and weather conditions• Maintaining tracks due to changing conditions on the glacier• Providing excellent customer service and positive attitude towards guests, co-workers and locals

  • Nordik Horizons
    • Sweden
    • Education Management
    • 1 - 100 Employee
    • Operations Coordinator
      • Aug 2018 - Mar 2020

      • Coordinate and facilitate multi-day snowmobile expeditions in the Arctic Circle • Provide safety assistance for every trips • Support the maintenance and monitoring of operational procedures (human resources, food supplies, accomodations, gear needs) • Take care of snowmobiles maintenance and repairs • Leading day hikes weekly for snowshoes hikes and snowmobile excursions • Maintain excellent customer service and positive attitude towards guests, co-workers and locals Outcomes: → 30+ snowmobile expedtions → 100+ clients Show less

  • Planet Ride
    • France
    • Travel Arrangements
    • 1 - 100 Employee
    • International Travel Consultant
      • Sep 2016 - Feb 2017

      • Development of various growth strategies based on the optimization of both lead conversion and customer satisfaction • Build long-term relationships with new and existing guiding partners on +60 destinations • Implementation of promotional marketing campaigns within the company’s budget and objectives Outcomes: → Creation and automation of a seasonal index of demands in order to optimize the ROI of marketing campaigns → Automation of SMS reminders for a better lead qualification Show less

  • Jalis
    • Professional Training and Coaching
    • Digital Strategy Consultant
      • Sep 2014 - Feb 2015

      • Learn the web best practices to optimize the visibility and the traffic on the web • Create websites using CMS platforms (Wordpress, Wix) • Analyze the client organization’s market and competitive landscape, as well as their existing digital footprint in order to establish the best digital strategy for a better visibility on search engines Outcomes: → Implementation of 20+ new websites • Learn the web best practices to optimize the visibility and the traffic on the web • Create websites using CMS platforms (Wordpress, Wix) • Analyze the client organization’s market and competitive landscape, as well as their existing digital footprint in order to establish the best digital strategy for a better visibility on search engines Outcomes: → Implementation of 20+ new websites

Education

  • Tredu Tampereen seudun ammattiopisto
    International Wilderness Guide Program
    2020 - 2021
  • Graduate School of Business - University of Cape Town
    Exchange Program
    2018 - 2018
  • EMLYON Business School
    MSc in Management
    2015 - 2018

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