Experience

Cincinnati Bell Telephone Co
• 1 - 100 Employee
• NOC Switch & Transport Tech

  • Nov 2020 - Present


Cincinnati Bell

• Telecommunications
• 700 & Above Employee

• Premis technician

  • Sep 2015 - Nov 2020

  Service and installation of fioptics residential Service and installation of fioptics residential



Speros

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Technician/Installer

  • Nov 2014 - Aug 2015

  Experience in design, configuration and maintenance of Toshiba hardware and software Analyze and resolve complicated telecommunications issues Ongoing support of customers remote system management Certified on Toshiba VIOP IPedge, Toshiba Hosted VIPedge and all Toshiba CIX products Install Firewall, POE switches and All Toshiba systems Experience in design, configuration and maintenance of Toshiba hardware and software Analyze and resolve complicated telecommunications issues Ongoing support of customers remote system management Certified on Toshiba VIOP IPedge, Toshiba Hosted VIPedge and all Toshiba CIX products Install Firewall, POE switches and All Toshiba systems



Pro OnCall Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Telecom Technician

  • Dec 1996 - Sep 2014

• Senior Service & Install Technician

  • Dec 1996 - Sep 2014

  Worked at PRO OnCall for 18 years.

• Senior Service/Installation Technician

  • Jan 2010 - Jan 2014

  Provided high levels of technical and telecommunications engineering support to field technicians Experienced in design, configuration and maintenance of Toshiba and Zultys hardware and software applications Analyzed and resolved complicated telecommunications issues Ongoing support of customers and remote system management Certified on Toshiba IPedge, CIX and DK products Certified on Zultys MX systems

• Operations Manager

  • Jan 2007 - Jan 2010

  Schedule/Coordinate all aspects of telecommunications installations & serviceOrdered all equipment, software and licensing for installations and service supportAssisted in implementation of companywide operating software (Tigerpaw)Worked directly with customers to resolve billing issuesManaged 18 EmployeesExcellent communicator that collaborates with team members to achieve goals

• Service Technician

  • Jan 1996 - Jan 2007

  Performs well in fast paced, high pressure environmentsStrong understanding of Toshiba systems, voicemail and cabling Certified on Toshiba DK systemsCertified on Stratagy and AVT voicemail systems



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Staff Sargent

  • Jan 1986 - Jan 1995

  F-16 fighter aircraft radar, navigation, communication and flight control technician Gulf War Veteran F-16 fighter aircraft radar, navigation, communication and flight control technician Gulf War Veteran