Lifestyle Host

• Jun 2022 - Present

Barista

• Mar 2022 - Aug 2022

Membership Executive

• Jan 2021 - Mar 2022

• Working within a customer service team • Managing new and excising members accounts • Answering high volumes of email queries in a professional and timely manner ensuring high levels of customers service is kept at all times • Upselling products via outbound calling • Complaint handling • Working alongside the Community team handling all customer service queries across social media channels • Experience in using software such as Shopify, ReCharge, Gorgias, Help Scout, Ometria & Loyalty Lion

General Manager

• May 2019 - Dec 2020

• Managed daily operations of venue• Responsible for recruitment, training and developing of staff, performance manage my management team, delegating where needed, ensuring tasks and duties are completed• Setting and monitoring service standards for all staff• Developing & implementing new training strategies to ensure high standards are obtained• Monitoring stock control, ordering and wastage to maximise gross profit• Liaising with suppliers and sales representatives, establishing positive working relationships, sourcing great quality products & always seeing new & different offerings from competitors• Liaising with the Head Chef to ensure high quality standards of food, service and speed of service is maintained, as well as coordinating customer feedback both direct & indirectly• Overseeing the development of menu’s both food and beverage • Exceeding weekly & quarterly performance & financial targets, ensuring the businesses growth year on year• Ensuring health & safety standards are met, overseeing relevant documentation has been completed where necessary

Assistant General Manager

• Dec 2017 - May 2019

Assisting the Director of a start up company in the day to day operations of a Bar and Restaurant that has changed hands. It has been a challenging, eye opening experience. Earning the trust and respect of the local community who once had a deep love for the venue.

Server/Front desk Clerk

• Jun 2017 - Sep 2017

I worked both as a server at a Private beach club and as a front desk clerk in a 4 star hotel. During my day to day duties I worked closely with Opera, Micros and Tix. Gaining valuable experience in hospitality in a different country. I worked both as a server at a Private beach club and as a front desk clerk in a 4 star hotel. During my day to day duties I worked closely with Opera, Micros and Tix. Gaining valuable experience in hospitality in a different country.

Kitchen Supervisor

• Sep 2016 - Jun 2017

Day to day running of the kitchen, food handling, stock rotation and ordering. Ensuring food hygiene and safety standards are exceeded. Day to day running of the kitchen, food handling, stock rotation and ordering. Ensuring food hygiene and safety standards are exceeded.

Car parking steward

• Apr 2013 - May 2017

Experience with dealing with customers, coping under heated situations, making quick decisions, using my own initiative, good communication skills between my work colleagues and between customers, working in a team. Experience with dealing with customers, coping under heated situations, making quick decisions, using my own initiative, good communication skills between my work colleagues and between customers, working in a team.

Management Intern

• Jun 2015 - Jun 2016

As a management intern I gained valuable experience in the food and beverage industry and rooms division management. Both learning the logistics in back of house and front of house management. I have learnt the importance of being part of a team and how to manage staff of all ages with different cultural backgrounds. Daily roles included: Front desk operations, customer engagement and dealing with customer issues. Being the on floor manager in the restaurant and at the beach club, handling employee queries, scheduling, cash handling, organising private parties and intimate weddings. Problem solving, money handling, up-selling and employee motivation are among other roles that I have put into practice over the last year.

Superviser Bar Staff

• Oct 2013 - Jun 2015

Venue security - closing and opening each day. Cash handling, stock control, rotation and orders. Supervising small team. Great customer service Venue security - closing and opening each day. Cash handling, stock control, rotation and orders. Supervising small team. Great customer service

Server

• Jun 2014 - Jun 2014

Experience in fine dining, butler service, first point of contact with the customers, working as part of a team, Experience in fine dining, butler service, first point of contact with the customers, working as part of a team,

Food Counter Operator

• Jun 2014 - Jun 2014

Experience in food handling, food safety, working under pressure, team work, time management, customer care, first point of contact with the customers, money handling, and mental arithmetic. Experience in food handling, food safety, working under pressure, team work, time management, customer care, first point of contact with the customers, money handling, and mental arithmetic.

Kitchen Assistant

• Mar 2011 - Apr 2014

Experience in food handling, food safety, working under pressure, team work, time management, customer care, first point of contact with the customers, money handling, and mental arithmetic. Experience in food handling, food safety, working under pressure, team work, time management, customer care, first point of contact with the customers, money handling, and mental arithmetic.

Waitress

• Jun 2009 - Mar 2011

Experience in waitressing, food preparation, general cleaning, customer handling, working as part of a team, first point of contact with the customers, cooperation and communication between staff and customers. Experience in waitressing, food preparation, general cleaning, customer handling, working as part of a team, first point of contact with the customers, cooperation and communication between staff and customers.