Experience

Aeropay

• United States
• Financial Services
• 1 - 100 Employee

• Senior Client Success Manager

  • Oct 2023 - Present

• Client Success Manager

  • Oct 2022 - Oct 2023

  • Owns overall relationships with Aeropay merchants and provide exceptional account management to ensure their ongoing business and relationship success• Manages and interfaces regularly with account stakeholders at all levels, including C-Suite and operational teams • Provides training for new merchants and their staff members• Educates merchants on performance metrics, insights, and how to increase their sales by encouraging more of their customers to use Aeropay

• Client Success Specialist

  • May 2022 - Oct 2022

  • Oversaw and managed new accounts as they move through the onboarding process• Coordinated with the Sales and Operations/Risk teams to collect and review compliance documentation• Set meetings with new client prospects and coordinated kickoffs

• Sales Development Representative

  • Jan 2022 - May 2022

  • Used prospecting strategies to lead initial outreach to prospects• Identified the needs and challenges of the prospective customer • Determined the prospect's interest in actively using the Aeropay platform for transaction processing• Scheduled discovery meetings for sales representatives and prospects



PharmaCann Inc

• United States
• Alternative Medicine
• 400 - 500 Employee

• Outreach Representative

  • Jul 2020 - Feb 2021

  Achieves maximum growth in new medical patients through promotion and education of Verilife to potential patients, providers, in the community and other approved partnership outlets.Meets or exceeds growth targets within the assigned territory.Executes pre event activities and post event follow up.Establishes and maintains effective professional relationships within the community to provide information, educate, and sell products.Performs application assistance at offsite events and by appointment.Establishes and builds credibility and rapport with the community and reaches out to key contacts regularly.Actively pursues continuous learning and professional development on product knowledge. Show less

• Patient Call Center Representative

  • Apr 2019 - Jul 2020

  Assisted medical and recreational cannabis patients and customers in six states (Illinois, New York, Massachusetts, Maryland, Ohio, Pennsylvania)Processed paperwork and intake for new patientsFielded customer complaints and repaired relationships with customersTroubleshooting for various cannabis products and accessories (vape carts, vaporizers, packaging, etc)Answered general questions on cannabis, cannabis laws, medical cannabis programsHolds current Medical Cannabis Dispensary Agent License and Responsible Vendor Training certificateKnowledgeable of current cannabis products, accessories, and uses Show less


Verizon Wireless
• United States
• Retail
• 1 - 100 Employee
• Solutions Specialist

  • 2017 - Feb 2019


Mac Made Easy, Inc

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Apple Master

  • Oct 2016 - Mar 2017

  Training, sales and repairs of all current Apple products Training, sales and repairs of all current Apple products



Apple, Inc.

• United States
• Construction

• Technician

  • Sep 2014 - Aug 2016

  • Diagnosed and fixed various hardware and software issues on Apple computer products (iPhone, iOS, etc) • Worked in a high-pressure luxury retail environment with challenging customer service solutions • Part of Flagship Apple Store team that submitted feedback on beta software and emerging hardware issues • Used Apple Steps of Service to provide excellent customer focus to a diverse customer base • Diagnosed and fixed various hardware and software issues on Apple computer products (iPhone, iOS, etc) • Worked in a high-pressure luxury retail environment with challenging customer service solutions • Part of Flagship Apple Store team that submitted feedback on beta software and emerging hardware issues • Used Apple Steps of Service to provide excellent customer focus to a diverse customer base


Best Buy
• Retail
• 700 & Above Employee
• Wireless Sales Consultant

  • Jun 2011 - Oct 2013