Experience

Lead Cookie

• United States
• Advertising Services
• 1 - 100 Employee

• Operations Manager & Director of Customer Success

  • Sep 2017 - Present

  * Manage 3 teams of 3 virtual assistants each in multiple countries. * Work with clients to develop personalized marketing strategy to maximize client ROI and engaged leads. * Continuously work as part of the operations team to evaluate current processes, and design and implement improvements as needed for streamlined operations, cost utilization, and increased client results. * Writing and implementing standard operations procedures. *Hire and train new virtual assistants. Work with them when problems arise. Coordinate time off schedules. *Run weekly and leadership team meetings. * Work with other customer success managers and director of operations to identify IT issues, brainstorm ways to resolve issues, and implement necessary strategies to overcome obstacles. * Work directly with other divisions within the company for ultimate client success. * Worked successful campaigns with clients in multiple countries with strategies needed in multiple disciplines including legal, technology, business and personal coaches, content writing, and more. * Onboard and launch new client accounts.



Kelly Jones - Virtual Assistance

• United Kingdom
• Executive Offices

• Professional Virtual Assistant

  • May 2009 - Present

  If you're finding there just aren't enough hours in the day to complete all the administrative work, then you need me! As a professional Virtual Assistant, specializing in Real Estate, I can take your business to the next level! • Research • Data Entry • Bookkeeping • Spreadsheet Creation and Management • Managing and Organizing Agreements or Contracts • Setting and Organizing Appointments • Creating Letters or Emails • Online Marketing Tasks/Social Media • Website Management • Customer Relationship Management (CRM) • Proofreading I pride myself in offering a professional service with the quality of work you expect in a time frame you need! I am honest, loyal and care about your business!



The Paul Kitchen Team - RE/MAX Real Estate Group

• Marketing Specialist

  • Sep 2017 - Jul 2019

  Create, implement, and respond to social media content on Facebook and Instagram for Homes for Heroes. Create, implement, and respond to social media content on Facebook and Instagram for Homes for Heroes.



Coldwell Banker Select, Realtors

• United States
• Real Estate
• 100 - 200 Employee

• Assistant Operations Manager/Relocation Coordinator

  • Apr 2017 - Aug 2017

  *Assisting in daily operations for the company’s 4 offices. *General bookkeeping using QuickBooks. *Managing administrative assistants. *Coordinating with relocation companies to assign Realtors to listing and homefinding referrals. *Facilitate negotiating offers with the relocation company. *Gather reports for business end of month and access income figures vs goals for each month. *New agent training. *Field technology questions. *Provide support to the marketing department. * Work on the philanthropy project (“Homes for Dogs”).



Drive Buy Technologies

• United States
• Advertising Services

• Customer Support

  • Feb 2015 - Jan 2017

  Helping provide Realtors with information and access to text codes to advertise their properties, be it properties for sale or rent. *Online Chat Customer Support *Phone Support *Email Support Helping provide Realtors with information and access to text codes to advertise their properties, be it properties for sale or rent. *Online Chat Customer Support *Phone Support *Email Support



Rangeley Public LIbrary

• United States
• Advertising Services

• Children's Librarian

  • Sep 2010 - Nov 2011

  I ran 3 programs at in the children's library. A tales for tikes story time for infants and toddlers, a preschool program for 2 local preschools, and an after school program for grades K-1. Also ordered books for the children's library and kept things organized. I ran 3 programs at in the children's library. A tales for tikes story time for infants and toddlers, a preschool program for 2 local preschools, and an after school program for grades K-1. Also ordered books for the children's library and kept things organized.



RE/MAX Real Estate Group

• Real Estate
• 1 - 100 Employee

• Personal Assistant/Realtor/Administrative Assistant for the Paul Kitchen Team

  • May 2003 - Apr 2009

  * Marketing and advertising of current properties for sale. * Business planning for team growth and personal development within the team. * Personal assistant for the team leader including handling phone calls and appointment setting. * Database management. * Maintaining financial records and budget keeping. * Marketing and advertising of current properties for sale. * Business planning for team growth and personal development within the team. * Personal assistant for the team leader including handling phone calls and appointment setting. * Database management. * Maintaining financial records and budget keeping.

• Administrative Assistant

  • Jul 2001 - Apr 2003

  *Answering an 8 line telephone system and directing calls in a professional manner. *Data entry. *Advertising of properties for sale. *Maintaining records. *Accounts payable work. *Preparing sales for closing. *Answering an 8 line telephone system and directing calls in a professional manner. *Data entry. *Advertising of properties for sale. *Maintaining records. *Accounts payable work. *Preparing sales for closing.