Experience

Lead Cookie

• United States
• Advertising Services
• 1 - 100 Employee

• Director of Operations

  • Sep 2017 - Present

  * Oversee the operations division of Lead Cookie *Customer success reviews to maximize client ROI. * Create possess as necessary and continuously work to evaluate current processes, and design and implement improvements as needed for streamlined operations, cost utilization, and increased client results. * Writing and implementing standard operations procedures. *Hire and train new virtual assistants. Work with them when problems arise. Coordinate time off… Show more * Oversee the operations division of Lead Cookie *Customer success reviews to maximize client ROI. * Create possess as necessary and continuously work to evaluate current processes, and design and implement improvements as needed for streamlined operations, cost utilization, and increased client results. * Writing and implementing standard operations procedures. *Hire and train new virtual assistants. Work with them when problems arise. Coordinate time off schedules. *Run weekly meetings, including team-building games and unity. * Work with Lead Cookie Owners on IT issues, brainstorm ways to resolve issues and implement necessary strategies to overcome obstacles. * Work directly with other divisions within the company for ultimate client success. * Work successful campaigns with clients in multiple countries with strategies needed in multiple disciplines including legal, technology, business and personal coaches, content writing, and more. * Onboard and launch new client accounts. *Offboard clients after campaigns ended. Show less



Kelly Jones - Virtual Assistance

• United Kingdom
• Executive Offices

• Professional Virtual Assistant

  • May 2009 - Present

  If you're finding there just aren't enough hours in the day to complete all the administrative work, then you need me! As a professional Virtual Assistant, specializing in Real Estate, I can take your business to the next level! • Research • Data Entry • Bookkeeping • Spreadsheet Creation and Management • Managing and Organizing Agreements or Contracts • Setting and Organizing Appointments • Creating Letters or Emails • Online Marketing Tasks/Social… Show more If you're finding there just aren't enough hours in the day to complete all the administrative work, then you need me! As a professional Virtual Assistant, specializing in Real Estate, I can take your business to the next level! • Research • Data Entry • Bookkeeping • Spreadsheet Creation and Management • Managing and Organizing Agreements or Contracts • Setting and Organizing Appointments • Creating Letters or Emails • Online Marketing Tasks/Social Media • Website Management • Customer Relationship Management (CRM) • Proofreading I pride myself in offering a professional service with the quality of work you expect in a time frame you need! I am honest, loyal and care about your business! Show less



The Paul Kitchen Team - RE/MAX Real Estate Group

• Marketing Specialist

  • Sep 2017 - Jul 2019

  Erie, Pennsylvania Area Create, implement, and respond to social media content on Facebook and Instagram for Homes for Heroes.



Coldwell Banker Select, Realtors

• United States
• Real Estate
• 100 - 200 Employee

• Assistant Operations Manager/Relocation Coordinator

  • Apr 2017 - Aug 2017

  Erie, Pennsylvania *Assisting in daily operations for the company’s 4 offices. *General bookkeeping using QuickBooks. *Managing administrative assistants. *Coordinating with relocation companies to assign Realtors to listing and homefinding referrals. *Facilitate negotiating offers with the relocation company. *Gather reports for business end of month and access income figures vs goals for each month. *New agent training. *Field technology questions… Show more *Assisting in daily operations for the company’s 4 offices. *General bookkeeping using QuickBooks. *Managing administrative assistants. *Coordinating with relocation companies to assign Realtors to listing and homefinding referrals. *Facilitate negotiating offers with the relocation company. *Gather reports for business end of month and access income figures vs goals for each month. *New agent training. *Field technology questions. *Provide support to the marketing department. * Work on the philanthropy project (“Homes for Dogs”). Show less



Drive Buy Technologies

• United States
• Advertising Services

• Customer Support

  • Feb 2015 - Jan 2017

  Helping provide Realtors with information and access to text codes to advertise their properties, be it properties for sale or rent. *Online Chat Customer Support *Phone Support *Email Support



Rangeley Public LIbrary

• United States
• Advertising Services

• Children's Librarian

  • Sep 2010 - Nov 2011

  Rangeley, ME I ran 3 programs at in the children's library. A tales for tikes story time for infants and toddlers, a preschool program for 2 local preschools, and an after school program for grades K-1. Also ordered books for the children's library and kept things organized.



RE/MAX Real Estate Group

• Real Estate
• 1 - 100 Employee

• Personal Assistant/Realtor/Administrative Assistant for the Paul Kitchen Team

  • May 2003 - Apr 2009

  Harborcreek, PA * Marketing and advertising of current properties for sale. * Business planning for team growth and personal development within the team. * Personal assistant for the team leader including handling phone calls and appointment setting. * Database management. * Maintaining financial records and budget keeping.

• Administrative Assistant

  • Jul 2001 - Apr 2003

  *Answering an 8 line telephone system and directing calls in a professional manner. *Data entry. *Advertising of properties for sale. *Maintaining records. *Accounts payable work. *Preparing sales for closing.