Experience

Kipsu

• United States
• Software Development
• 1 - 100 Employee

• Quality Assurance Analyst

  • Sep 2022 - Present

• Customer Success Representative

  • Dec 2020 - Sep 2022

  Onboard new customers and provide training on hotel guest software application. Drive customer retention and partner with corporate leadership to build long-term relationships while taking a customer-first approach.

• Entrepreneurial Leadership Rotation Program Analyst

  • Jul 2019 - Dec 2020

  Gained a view of the entire business through rotation of Customer Success, Customer Partnerships and Engineering teams.



North Central Group

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Representative

  • Jun 2017 - Present

  Help guests make reservations, help to accommodate guests and create a positive stay away from home. Handle guest payment and billing information. Additionally work with Director of sales with rooming lists and dealing with blocks of reservations. Help guests make reservations, help to accommodate guests and create a positive stay away from home. Handle guest payment and billing information. Additionally work with Director of sales with rooming lists and dealing with blocks of reservations.



Southampton Golf Club

• United States
• Travel Arrangements
• 1 - 100 Employee

• Hospitality and Club Management Intern

  • Jun 2018 - Aug 2018

  Worked in all departments of the club. Process monthly payments and accounts receivable. Assisting with events and working with members to ensure event expectations are met. Serving and bartending experience. Worked in all departments of the club. Process monthly payments and accounts receivable. Assisting with events and working with members to ensure event expectations are met. Serving and bartending experience.


MAYNARDS RESTAURANT
• United States
• Restaurants
• 1 - 100 Employee
• Hostess/ Expo

  • Nov 2014 - May 2018


Country Inn & Suites

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Guest Service Representative

  • May 2016 - Jun 2017

  Collect guest payment and billing information, answer phone calls to assist guests with reservations. Help accommodate guests and ensure a positive experience. Collect guest payment and billing information, answer phone calls to assist guests with reservations. Help accommodate guests and ensure a positive experience.