Customer Support Representative

• Jun 2022 - Present

Freelance Photographer

• Jan 2019 - Jun 2022

Freelance/Contract. -Became the main photographer for a local real estate company for all of the agents’ listings and other photography and video needs for marketing purposes. -Photographed 15 weddings in one year and photographed over 80 houses for real estate agents. -Helped make promotional videos for small businesses to gain attraction. -Arranged meetings with clients and discussing budget, packages, contracts, locations, and any other details for weddings, engagements, events, listings and other projects. Let's connect!

Project Manager

• Jan 2022 - May 2022

-Coordinates with CEO for assigning IT Field Engineers projects to help run more smoothly. -Communicates and collaborates with IT Field Engineers about any issues that might occur on site.-Communicates with our team members regularly to determine the status of projects and potential roadblocks that will need to be resolved.-Manages tickets at a timely manner -Interacts with clients and close out submitted tickets.-Maintaining company website to ensure accurate information.-Design and edit company website per company standards focusing on web formatting.

Information Technology Field Engineer

• Nov 2021 - May 2022

-Responds to support requests on tracking system from Zendesk.-Work out of a ticketing system, opening and closing tickets within 24 hours. -Communicate with the clients’ issue, determine needs, and respond appropriately. Diagnoses, resolve malfunctions or other cases, close ticket, and desktop computing issues.-Operate, repair, replace equipment, oversee repairs and technical improvements. Ensure proper maintenance of onsite equipment.-Document and report customers inquiries regarding new and/or different functionality.

Product Photographer

• Jul 2021 - Nov 2021

-Photograph products using professional lighting equipment and DSLR cameras. -Responsible for production of all product media utilized in social media and website updates. -Complete all aspects of company product photography from staging and taking photographs to editing. -Use Adobe software's for editing photos and videos. -Assisting in warehouse production. -Photograph products using professional lighting equipment and DSLR cameras. -Responsible for production of all product media utilized in social media and website updates. -Complete all aspects of company product photography from staging and taking photographs to editing. -Use Adobe software's for editing photos and videos. -Assisting in warehouse production.

Patient Transporter

• Jan 2020 - May 2021

-Transports patients -Responds to assignments in a timely manner -Uses appropriate transportation mode for patient and destination -Maintains appropriate interaction with patient -Maintains patient privacy and dignity in transport -Responds to emergency situations -Performs designated role appropriately -Transports patients -Responds to assignments in a timely manner -Uses appropriate transportation mode for patient and destination -Maintains appropriate interaction with patient -Maintains patient privacy and dignity in transport -Responds to emergency situations -Performs designated role appropriately

Administrative Assistant/Real Estate Photographer

• Apr 2018 - Oct 2019

-Interacted with clients professionally by phone and email to provide information and direct them to desired agent -Answered telephone calls to field inquiries from clients, and various other callers seeking information -Maintained internal communication systems and was engaged social media audience -Utilized social media marketing tools such as Facebook Marketplace for active listings -Interacted with clients professionally by phone and email to provide information and direct them to desired agent -Answered telephone calls to field inquiries from clients, and various other callers seeking information -Maintained internal communication systems and was engaged social media audience -Utilized social media marketing tools such as Facebook Marketplace for active listings

Assistant Store Manager

• Jun 2015 - Dec 2016

-Started as a part time sales associate, then was promoted to assistant store manager. -Supervised daily activities of employees in all aspects of job performance and compliance with store operations policies. -Collaborated with other managers, team members, to achieve the company’s goals. -Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures. -Started as a part time sales associate, then was promoted to assistant store manager. -Supervised daily activities of employees in all aspects of job performance and compliance with store operations policies. -Collaborated with other managers, team members, to achieve the company’s goals. -Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Athletic Assistant

• Oct 2013 - Jun 2014

-Worked independently and ensured a safe, efficient working environment. -Applied knowledge of the procedure and processes employed by the manager. -Responsible for the set up, clean up, and on site supervision of a variety of athletic programs held on or within the parks and recreation department, school district, and community events. -Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety. -Worked independently and ensured a safe, efficient working environment. -Applied knowledge of the procedure and processes employed by the manager. -Responsible for the set up, clean up, and on site supervision of a variety of athletic programs held on or within the parks and recreation department, school district, and community events. -Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety.

Bagger

• Jun 2012 - Mar 2013

-Packed customer purchases in bags or cartons. -Transported packages to customers' vehicles. -Maintained friendliness and respect while bagging groceries. -Packed customer purchases in bags or cartons. -Transported packages to customers' vehicles. -Maintained friendliness and respect while bagging groceries.