Kay Stewart
Sales Associate at Aquatic Adventures Scuba Academy - Virginia- Claim this Profile
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Mandarin Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Freediver Instructor
PADINov, 2019- Sep, 2024 -
PADI IDC Staff Instructor
PADIMar, 2019- Sep, 2024 -
Certificate of Accreditation in Teaching Chinese as a Second Language
The International Society of Chinese Language PedagogyJun, 2017- Sep, 2024 -
Occupational Qualification Certificate of Psychological Consultant
The Ministry of Human Resources and Social SecurityDec, 2011- Sep, 2024
Experience
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Aquatic Adventures Scuba Academy - Virginia
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United States
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Recreational Facilities
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1 - 100 Employee
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Sales Associate
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Aug 2022 - Present
Provided professional advice to customers and students on a range of topics, including SCUBA equipment, travel consultation, and SCUBA education and professional development. Provided professional advice to customers and students on a range of topics, including SCUBA equipment, travel consultation, and SCUBA education and professional development.
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PADI
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Travel Arrangements
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1 - 100 Employee
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PADI IDC Staff Instructor / Freediving Instructor
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Jun 2018 - Present
Translated and taught PADI diving courses from Chinese to English, assisted and translated Instructor Examinations, and trained over 160 students and instructors. • Worked with individual students to challenge them, to improve their abilities, and to work on their weaknesses Translated and taught PADI diving courses from Chinese to English, assisted and translated Instructor Examinations, and trained over 160 students and instructors. • Worked with individual students to challenge them, to improve their abilities, and to work on their weaknesses
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italki
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Spain
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Internet Marketplace Platforms
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700 & Above Employee
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Chinese Teacher
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Oct 2013 - May 2023
Taught Chinese online to over 100 students, conducted classes via Skype, and planned individualized lessons per each student’s ability and interest. Topics ranged from professional business to engineering to conversational Chinese. • Evaluated students' performance for the purpose of determining student progress and/or developing remediation plans • Assessed students' (e.g., progress, expectations, goals, etc.) for the purpose of providing feedback to students • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate Show less
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Tiffany & Co.
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United States
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Seasonal Sales Associate
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Nov 2017 - Jan 2018
Provided high value-added services by seamlessly working in Mandarin, Cantonese, and English with Chinese customers and sales associates to ensure client satisfaction. • Demonstrated experience providing excellent customer service to more than 50 customers daily measured by “Excellent” customer satisfaction reviews. Developed and implemented process changes aimed at increasing store revenue, reducing customer service issues, and improving individual and team performance. • Implemented an effective sales plan resulting in 100% sale goals being accomplished each month • Created processes and established repeatable and measurable goals/deliverables for month over month sales/revenue growth; analyzed market trends, competition, and revenue forecasting growth by building a strong pipeline Show less
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Spirit Halloween
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United States
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Retail
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700 & Above Employee
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Store Manager
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Oct 2017 - Nov 2017
Supervised a staff of ten, including two assistant managers, and managed day-to-day operations. Arranged employee’s schedules, processed payroll, ensured daily sales and donations goals were met, and properly stocked and tagged inventory. • Recognized for establishing close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance • Assisted in developing and implementing marketing promotions that often-included sales floor displays • Resolved customers’ service complaints, exchanged merchandise, and refunded transactions in accordance with company policy • Trained, developed, and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards • Oversaw the sale of over $200,000 worth of merchandise in two months Show less
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General Manager
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Nov 2015 - Mar 2016
Supervised multinational staff of 15 in English and Chinese and managed day-to-day operations. Oversaw $32,000 in average monthly sales on a budget of $21,000. • Arranged employees’ weekly schedules, planned, and coordinated meetings with staff, and was responsible for hiring and training new employees • Created a new customer feedback survey to increase customer satisfaction and bottom line and cultivated and maintained relationships with customers Supervised multinational staff of 15 in English and Chinese and managed day-to-day operations. Oversaw $32,000 in average monthly sales on a budget of $21,000. • Arranged employees’ weekly schedules, planned, and coordinated meetings with staff, and was responsible for hiring and training new employees • Created a new customer feedback survey to increase customer satisfaction and bottom line and cultivated and maintained relationships with customers
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Office Manager
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Oct 2014 - Sep 2015
Promoted through the positions of human resources, English training, and marketing and interviewed potential employees in English to test their English level, developed a SWOT analysis of our company by researching and analyzing our competitors. • Assigned to Guangzhou after eight months to help open a new office and explore new markets • Coordinated cross- functionally to facilitate client relationships and complete large projects Promoted through the positions of human resources, English training, and marketing and interviewed potential employees in English to test their English level, developed a SWOT analysis of our company by researching and analyzing our competitors. • Assigned to Guangzhou after eight months to help open a new office and explore new markets • Coordinated cross- functionally to facilitate client relationships and complete large projects
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Psychological consultant
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Mar 2014 - Sep 2014
Answered psychological hotline callers from across the country to help them solve common mental issues. Recorded and archived each case to review content and discuss solutions. Daily prepared case studies, suggestions, and comprehensive reviews to upload to the company’s website and mobile app. Held weekly meetings to discuss a typical case with colleagues and learned to solve a variety of different situations. Answered psychological hotline callers from across the country to help them solve common mental issues. Recorded and archived each case to review content and discuss solutions. Daily prepared case studies, suggestions, and comprehensive reviews to upload to the company’s website and mobile app. Held weekly meetings to discuss a typical case with colleagues and learned to solve a variety of different situations.
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Eastman Kodak
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Customer Service Supervisor
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Aug 2012 - Sep 2013
The Customer Service Representative (CSR) team in the Response Center is responsible for providing a high-quality front-line contact point for clients, and for various other services such as parts ordering, technical support request coordination and post call audits, etc. Providing hotline service in Cantonese (HK and southern China) and followed up with each service request until the problem was solved. Monitored service requests and service calls, and made sure they followed the correct service policies and procedures. Handled parts orders and consumable orders and processed orders to meet customer delivery needs. Maintained contracts in SAP/ERP system and generated regular service reports for the region. Built relationships with clients and suppliers and participated in Service/Operation projects when required. Employee of the Month in June 2013. Show less
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Education
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2008 - 2012
Wuyi University
Bachelor's Degree, Electronic and Information Engineering -
2011 - 2012
Jiangmen Hanlin Vocational and Technical College
Associate's Degree, Psychology
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