Katya Leon de Rios
Client Support Executive at ETX Capital- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Italian Limited working proficiency
Topline Score
Bio
Eva Mejia-Schwarc, CAMS, ICA
I worked with Katya for about 4 years and during this time she repeatedly demonstrated how reliable and hard-working of a team player she is. She approaches new challenges with confidence and takes responsibility for her decisions. It was a pleasure to work together as she is such a lovely, bubbly and helpful person inside and outside of the office.
LinkedIn User
I had the pleasure of working with Katya for the past 2 years at City Index - Gain Capital. During this time, we worked together on multiple projects related to payments. Katya is a person with a strong ownership and driving for results all the time. She sees and can address everything from the big picture to the details. She is creative, energetic, solutions oriented and highly motivated with great communication skills. Katya is definitely a asset to any company that she’s with.
Eva Mejia-Schwarc, CAMS, ICA
I worked with Katya for about 4 years and during this time she repeatedly demonstrated how reliable and hard-working of a team player she is. She approaches new challenges with confidence and takes responsibility for her decisions. It was a pleasure to work together as she is such a lovely, bubbly and helpful person inside and outside of the office.
LinkedIn User
I had the pleasure of working with Katya for the past 2 years at City Index - Gain Capital. During this time, we worked together on multiple projects related to payments. Katya is a person with a strong ownership and driving for results all the time. She sees and can address everything from the big picture to the details. She is creative, energetic, solutions oriented and highly motivated with great communication skills. Katya is definitely a asset to any company that she’s with.
Eva Mejia-Schwarc, CAMS, ICA
I worked with Katya for about 4 years and during this time she repeatedly demonstrated how reliable and hard-working of a team player she is. She approaches new challenges with confidence and takes responsibility for her decisions. It was a pleasure to work together as she is such a lovely, bubbly and helpful person inside and outside of the office.
LinkedIn User
I had the pleasure of working with Katya for the past 2 years at City Index - Gain Capital. During this time, we worked together on multiple projects related to payments. Katya is a person with a strong ownership and driving for results all the time. She sees and can address everything from the big picture to the details. She is creative, energetic, solutions oriented and highly motivated with great communication skills. Katya is definitely a asset to any company that she’s with.
Eva Mejia-Schwarc, CAMS, ICA
I worked with Katya for about 4 years and during this time she repeatedly demonstrated how reliable and hard-working of a team player she is. She approaches new challenges with confidence and takes responsibility for her decisions. It was a pleasure to work together as she is such a lovely, bubbly and helpful person inside and outside of the office.
LinkedIn User
I had the pleasure of working with Katya for the past 2 years at City Index - Gain Capital. During this time, we worked together on multiple projects related to payments. Katya is a person with a strong ownership and driving for results all the time. She sees and can address everything from the big picture to the details. She is creative, energetic, solutions oriented and highly motivated with great communication skills. Katya is definitely a asset to any company that she’s with.
Credentials
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Preparing to Teach in the Life Long Service – City & Guilds - 2013
City & GuildsSep, 2012- Sep, 2024
Experience
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ETX Capital
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United Kingdom
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Financial Services
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1 - 100 Employee
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Client Support Executive
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Aug 2019 - Mar 2022
Assisting accounts team with the set up of new client accounts and KYC procedures. Taking incoming and making outbound calls to/from clients Responding to client enquiries and Trade queries via email, phone and chat. Assisting clients with the use of their accounts and the online platforms MT4 and TraderPro Providing basic technical/trading support for clients Processing client withdrawals, deposits and internal account transfer requests Supporting clients in Spanish and… Show more Assisting accounts team with the set up of new client accounts and KYC procedures. Taking incoming and making outbound calls to/from clients Responding to client enquiries and Trade queries via email, phone and chat. Assisting clients with the use of their accounts and the online platforms MT4 and TraderPro Providing basic technical/trading support for clients Processing client withdrawals, deposits and internal account transfer requests Supporting clients in Spanish and Italian. Show less Assisting accounts team with the set up of new client accounts and KYC procedures. Taking incoming and making outbound calls to/from clients Responding to client enquiries and Trade queries via email, phone and chat. Assisting clients with the use of their accounts and the online platforms MT4 and TraderPro Providing basic technical/trading support for clients Processing client withdrawals, deposits and internal account transfer requests Supporting clients in Spanish and… Show more Assisting accounts team with the set up of new client accounts and KYC procedures. Taking incoming and making outbound calls to/from clients Responding to client enquiries and Trade queries via email, phone and chat. Assisting clients with the use of their accounts and the online platforms MT4 and TraderPro Providing basic technical/trading support for clients Processing client withdrawals, deposits and internal account transfer requests Supporting clients in Spanish and Italian. Show less
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Actively seeking full time position
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Design Services
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300 - 400 Employee
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Client Management Specialist
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Jan 2019 - Aug 2019
An organised, motivated and proactive individual with proven excellent customer services, payments processing, complaint handling and operational experience, gained in Banks and Financial Institutions. An ambitious and dedicated professional with a particular passion for improving and enhancing processes for the benefit of all. An organised, motivated and proactive individual with proven excellent customer services, payments processing, complaint handling and operational experience, gained in Banks and Financial Institutions. An ambitious and dedicated professional with a particular passion for improving and enhancing processes for the benefit of all.
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Momenta Group Limited
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United Kingdom
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Financial Services
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1 - 100 Employee
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Complaints Handler
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May 2018 - Dec 2018
Taking part of different work streams: Triage, investigation, end to end, mitigation of cases and remediation to deliver an accurate and fair outcome to the customer. Handling different banking platforms, adjusting to business changes at a fast pace while adhering to rules and regulations from the FCA and FOS at all times. Taking part of different work streams: Triage, investigation, end to end, mitigation of cases and remediation to deliver an accurate and fair outcome to the customer. Handling different banking platforms, adjusting to business changes at a fast pace while adhering to rules and regulations from the FCA and FOS at all times.
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Macquarie Group
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Non-profit Organizations
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1 - 100 Employee
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CGM Futures MIFID II project team
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Nov 2017 - May 2018
Implementation of MIFID II in Futures Commodities Global Market Exchange Listed derivatives team Data analysis and data entry for MIFID transaction reporting, reconciling and updating systems to use ISIN codes Point of contact for clients providing clarification and reviewing Due Diligence Questionnaire and ad hoc MiFID II queries as part of the dedicated project team. Liaising with legal, compliance, business solutions and Macquarie global sales teams to ensure complete responses to… Show more Implementation of MIFID II in Futures Commodities Global Market Exchange Listed derivatives team Data analysis and data entry for MIFID transaction reporting, reconciling and updating systems to use ISIN codes Point of contact for clients providing clarification and reviewing Due Diligence Questionnaire and ad hoc MiFID II queries as part of the dedicated project team. Liaising with legal, compliance, business solutions and Macquarie global sales teams to ensure complete responses to client outreach. EMIR daily checks, providing NACKS resolution, sourcing ISIN codes from the exchange websites and FOW. Show less Implementation of MIFID II in Futures Commodities Global Market Exchange Listed derivatives team Data analysis and data entry for MIFID transaction reporting, reconciling and updating systems to use ISIN codes Point of contact for clients providing clarification and reviewing Due Diligence Questionnaire and ad hoc MiFID II queries as part of the dedicated project team. Liaising with legal, compliance, business solutions and Macquarie global sales teams to ensure complete responses to… Show more Implementation of MIFID II in Futures Commodities Global Market Exchange Listed derivatives team Data analysis and data entry for MIFID transaction reporting, reconciling and updating systems to use ISIN codes Point of contact for clients providing clarification and reviewing Due Diligence Questionnaire and ad hoc MiFID II queries as part of the dedicated project team. Liaising with legal, compliance, business solutions and Macquarie global sales teams to ensure complete responses to client outreach. EMIR daily checks, providing NACKS resolution, sourcing ISIN codes from the exchange websites and FOW. Show less
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GAIN CAPITAL PAYMENTS LTD
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Financial Services
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Operations Executive
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Jul 2016 - Jul 2017
•Processing and settling Forex trades, accurately and timely, using Sales Force and Barclays bank portal. Checking bank reports before applying funds and monitoring settlement process, meeting Company’s deadlines. •Data entry and data analysis when processing and settling trades on a daily basis, accurately and timely, using Sales Force and different suppliers' portals • Working closely with MLRO on-boarding retail clients and to address client inquiries with the Head of Compliance to… Show more •Processing and settling Forex trades, accurately and timely, using Sales Force and Barclays bank portal. Checking bank reports before applying funds and monitoring settlement process, meeting Company’s deadlines. •Data entry and data analysis when processing and settling trades on a daily basis, accurately and timely, using Sales Force and different suppliers' portals • Working closely with MLRO on-boarding retail clients and to address client inquiries with the Head of Compliance to provide consistent service in line with regulators (NFA, FCA and ASIC). •Dealing professionally with customer’s queries daily, liaising with internal departments regarding payment investigations through our various platforms and follow up until they have been resolved. Show less •Processing and settling Forex trades, accurately and timely, using Sales Force and Barclays bank portal. Checking bank reports before applying funds and monitoring settlement process, meeting Company’s deadlines. •Data entry and data analysis when processing and settling trades on a daily basis, accurately and timely, using Sales Force and different suppliers' portals • Working closely with MLRO on-boarding retail clients and to address client inquiries with the Head of Compliance to… Show more •Processing and settling Forex trades, accurately and timely, using Sales Force and Barclays bank portal. Checking bank reports before applying funds and monitoring settlement process, meeting Company’s deadlines. •Data entry and data analysis when processing and settling trades on a daily basis, accurately and timely, using Sales Force and different suppliers' portals • Working closely with MLRO on-boarding retail clients and to address client inquiries with the Head of Compliance to provide consistent service in line with regulators (NFA, FCA and ASIC). •Dealing professionally with customer’s queries daily, liaising with internal departments regarding payment investigations through our various platforms and follow up until they have been resolved. Show less
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City Index
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United Kingdom
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Financial Services
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1 - 100 Employee
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Client Management Funding Associate
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Oct 2012 - Jul 2016
•Processing payments and credits in different currencies, using different banking platforms. • Managing data entry and investigating issues on deposits and withdrawals, including credit cards deposits, Pay Pal payments, Bank wires via electronic banking systems, SWIFT and Netbanx deposits. •Managing data entry and data analysis on deposits and withdrawals through various channels,delivering solutions to customer’s enquiries: Funding status, tutorials and Technical Support. also… Show more •Processing payments and credits in different currencies, using different banking platforms. • Managing data entry and investigating issues on deposits and withdrawals, including credit cards deposits, Pay Pal payments, Bank wires via electronic banking systems, SWIFT and Netbanx deposits. •Managing data entry and data analysis on deposits and withdrawals through various channels,delivering solutions to customer’s enquiries: Funding status, tutorials and Technical Support. also serving Spanish speaker clients. • Working closely with internal teams KYC and Client Management to address client inquiries and with Compliance to provide consistent service in line with regulators (NFA, FCA and ASIC). •Sharing best practices with team colleagues and other internal teams to improve services, also train colleagues and offer feedback to their errors. Show less •Processing payments and credits in different currencies, using different banking platforms. • Managing data entry and investigating issues on deposits and withdrawals, including credit cards deposits, Pay Pal payments, Bank wires via electronic banking systems, SWIFT and Netbanx deposits. •Managing data entry and data analysis on deposits and withdrawals through various channels,delivering solutions to customer’s enquiries: Funding status, tutorials and Technical Support. also… Show more •Processing payments and credits in different currencies, using different banking platforms. • Managing data entry and investigating issues on deposits and withdrawals, including credit cards deposits, Pay Pal payments, Bank wires via electronic banking systems, SWIFT and Netbanx deposits. •Managing data entry and data analysis on deposits and withdrawals through various channels,delivering solutions to customer’s enquiries: Funding status, tutorials and Technical Support. also serving Spanish speaker clients. • Working closely with internal teams KYC and Client Management to address client inquiries and with Compliance to provide consistent service in line with regulators (NFA, FCA and ASIC). •Sharing best practices with team colleagues and other internal teams to improve services, also train colleagues and offer feedback to their errors. Show less
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HSBC Bank Plc
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Spain
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Banking
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1 - 100 Employee
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Commercial Officer
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Jan 2005 - Aug 2008
Member of top performing HSBC Commercial Centre in Central and East Region in 2010. •Supported two Commercial Managers whose clients were HNW, I was the main point of contact in the office during the managers’ absence. •Managing data entry and data analysis onto in-house system on a daily basis, paid close attention to detail, prioritising work in accordance with deadlines, managed diaries of Managers. •Coordinating and controlling credit applications for customers.
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Team Leader In-bound and Out-bound teams (Secondment) Senior Customer Service and Sales Executive
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Jan 2005 - Aug 2008
Member of best Outbound Team in DFS 2006 also achieving a top performance rate for the year among my team. • Team Leader on secondment, driving performance and offering additional support to team members to achieve their objectives and team’s targets. Listening to calls, scoring according to Bank’s Quality Standards, delivering feedback, coaching on a one to one basis to improve the quality of their calls.
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Barclays UK
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United Kingdom
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Banking
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700 & Above Employee
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Personal Banker
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Jul 2001 - Jan 2005
Became top 10 Personal Bankers recognition in the regional area for referrals to the Financial Planning Managers in 2003. Account manager, dealing with retail clients, face to face on a daily basis, offering solutions to their queries, also supporting Spanish speaker clients. Became top 10 Personal Bankers recognition in the regional area for referrals to the Financial Planning Managers in 2003. Account manager, dealing with retail clients, face to face on a daily basis, offering solutions to their queries, also supporting Spanish speaker clients.
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Education
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1997 - 2000
London South Bank University
International Tourism and Hotel Management BA (Hons), International/ Management -
1980 - 1985
St Anne's School-Cusco- Peru
High School Bachelor, High School/Secondary Diplomas and Certificates
Community
