Experience

HGC Industries
• United States
• Manufacturing
• 1 - 100 Employee
• Senior Sales Analyst

  • Mar 2023 - Present


Venture Logistics

• United States
• Truck Transportation
• 200 - 300 Employee

• Driver Manager

  • Apr 2022 - Mar 2023

  Develop amiable, genuine and supportive relations with drivers on a personal and professional level and collaborate with other departments to solve their problems. Coordinate with drivers to Ensure timely pickup and delivery. Keep track of driver hours and miles in coordination with Load Planners to achieve maximum productivity in given hours. Analyze available freight options to ensure highest profitable power options for company owned assets and drivers Provide high level of customer service to ensure customer satisfaction Train new employees on company process and policies. Show less



Parker Gwen

• United States
• Retail

• Senior Customer Support Advocate

  • Jun 2021 - Mar 2022

  Correspond with potential and returning customers verifying availability & shipping timelines Process, audit, schedule shipments via 3PL software program Pilot owned inventory management process, control inventory variances Reconcile claims, product disposition, and logistics processing of return shipments Mentor customer care advocates, providing after hours support as necessary Correspond with potential and returning customers verifying availability & shipping timelines Process, audit, schedule shipments via 3PL software program Pilot owned inventory management process, control inventory variances Reconcile claims, product disposition, and logistics processing of return shipments Mentor customer care advocates, providing after hours support as necessary



LATICRETE International

• United States
• Wholesale Building Materials
• 400 - 500 Employee

• Customer Service Representative

  • Sep 2020 - Jul 2021

  Perform all customer service associated duties Compile and report all backorders to procurement and executive management team daily Communicate with cross functional teams including: Sales, Logistics, Warehouse/Plant, Finance and Procurement Complete internal audit prior to order release for distribution Perform all customer service associated duties Compile and report all backorders to procurement and executive management team daily Communicate with cross functional teams including: Sales, Logistics, Warehouse/Plant, Finance and Procurement Complete internal audit prior to order release for distribution



Nachi America Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Operations Manager

  • Jan 2019 - Apr 2020

  Supervise customer service representatives, training new employees as needed Document and receive international and domestic shipments Invoice customers daily Manage and maintain inventory levels Generate purchase orders, quotes, return authorizations Supervise customer service representatives, training new employees as needed Document and receive international and domestic shipments Invoice customers daily Manage and maintain inventory levels Generate purchase orders, quotes, return authorizations



Drive Medical

• United States
• Medical Equipment Manufacturing

• Customer Service Representative

  • Apr 2017 - Jan 2019

  Respond promptly to customer and consumer inquiries via telephone, fax, and email. Process orders, forms, returns, and other requests for information. Network with appropriate departments to ensure timely service and delivery of material to all customers. Maintain a working knowledge of products, specifications, delivery options, and policy changes. Consistently work to improve customer satisfaction by anticipating needs of users. Respond promptly to customer and consumer inquiries via telephone, fax, and email. Process orders, forms, returns, and other requests for information. Network with appropriate departments to ensure timely service and delivery of material to all customers. Maintain a working knowledge of products, specifications, delivery options, and policy changes. Consistently work to improve customer satisfaction by anticipating needs of users.



FedEx Trade Networks

• 100 - 200 Employee

• Sr ECO Import Agent

  • Apr 2011 - Apr 2017

  Use working knowledge of customs regulations and information supplied by customer to correctly classify incoming packages for release. Work effectively and efficiently to meet company guidelines for productivity and to ensure minimal errors while completing the daily goal. Consistently working under time constraints, holidays and overtime to ensure that we achieve the Purple Promise. Assist in planning office events to aide in keeping employee morale high as a member of the Fun Committee. Show less



RETROTAX

• United States
• Financial Services
• 1 - 100 Employee

• WOTC Project Coordinator

  • Aug 2006 - Mar 2011

  Answer and direct phone calls when not able to directly assist client Screen applicants for potential tax credits for employers Prepare documents for prospective certification from state workforce agencies Scan then file correspondence and documentation received from clients Maintain communication with clients via email and phone calls Answer and direct phone calls when not able to directly assist client Screen applicants for potential tax credits for employers Prepare documents for prospective certification from state workforce agencies Scan then file correspondence and documentation received from clients Maintain communication with clients via email and phone calls



YMCA of Greater Indianapolis

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Various Positions

  • Aug 2001 - Aug 2006

  Before & After School Activity Leader, Lifeguard, Aquatic Team Leader, Building Supervisor, Site Director Before & After School Activity Leader, Lifeguard, Aquatic Team Leader, Building Supervisor, Site Director