Ordained Minister

• Apr 2013 - Present

Business Systems Analyst

• Jun 2018 - Present

At Serco, I assist in collecting and analyzing business rules and practices for and from defense customers and develop these findings into software requirements. In order to efficiently track and manage this software delivery process, I build and maintain a portfolio which contains crucial documentation about the nature of these IT projects. I also monitor the documents of other team members for clarity, uniformity and cohesiveness. As a team we ensure that all documents meet standards set forth by the software industry, Serco, and most importantly, that they are clear to the customer . These documents include Use Cases, User Stories, Software Test Cases, Software User Manuals, Requirements Traceability Matrix, Project Test Plans, Integration Design Documents, Software Development Plans and Test Discrepancy Reports. I work alongside our technical team as they develop and code software changes. I collect, manage and store this new data in order to facilitate testing, performing system tests before the software is released to users. I also evaluate existing software for defects, maintain standard procedures for security and provide support and assistance to customers in their use of the system. Show less

FEAST (Front End Assistant, Office Clerk and Shift Supervisor)

• Oct 2016 - Jun 2018

Manages numerous working and human aspects of the store, including cashiers and customer leads. Completes opening and closing paperwork, and performs daily register and safe counts. Greets customers and responds to telephone and in-person requests for information. Carefully handles sensitive information and PII in the form of check cashing and Western Union transactions. Handles NC Lottery Ticket sales, minor customer complaints and inventory returns. Manages numerous working and human aspects of the store, including cashiers and customer leads. Completes opening and closing paperwork, and performs daily register and safe counts. Greets customers and responds to telephone and in-person requests for information. Carefully handles sensitive information and PII in the form of check cashing and Western Union transactions. Handles NC Lottery Ticket sales, minor customer complaints and inventory returns.

Technical Writer I

• Apr 2015 - Jun 2016

Developed, updated and maintained all company related documentation, including but not limited to Data Sheets, Quick Reference Guides, User Manuals, Division 27 Master Format Specs, Installation Instructions, Product/Service-Parts Cut Sheets, Brochures, FAQs, Catalogs, Cable Fill Tables and Cross Reference Guides for IT infrastructure products. Products included racks, cabinets, seismic protection units, cable runway, cable management devices, power distribution units, power strips, Data Center Infrastructure Management (DCIM) software and security monitoring systems. Managed the department’s Engineering Change Order (ECO) process: Received production notices from engineering and researched data elements to determine areas of impact. Led weekly team meetings to explain and demonstrate product changes. Delegated responsibility to marketing, pricing, editorial and graphic design team members and and set critical delivery dates for the team, including superiors, for the ECO process. Worked to match the team’s timeline with product update, go-live and obsolescence dates dictated by engineering. Communicated with team members to ensure these delivery dates were met in an organized and concise fashion. Show less

Rental Assistant

• Jan 2009 - May 2009

Serving as an assistant to the owner of this property management company, I contributed in providing services to both property owners and tenants alike. Facilitated non-competitive relationships with local realtors and companies in acquisition and placement high quality and reliable tenants. I also consulted low income tenants on acquiring low-income housing. I aided in the management and leasing of properties and sought to ensure that owner’s properties were clean and problem free. I communicated with tenants to ensure that renter rules were being followed and that properties stayed in working order during their residency. I sought to improve renter safety and comfort through processing and coordinating maintenance calls and working with company venders to ensure that the needs of the tenants were being met quickly and efficiently. I worked with several different Home Owners Associations in maintaining compliance with organization regulations and worked with law enforcement officials during incidences of strife on company managed property. I worked with county courthouse officials in recovering properties in which either the owner or tenant have failed to meet financial obligations and maintained utmost discretion when dealing with any sensitive incidents. Show less

Sales Associate

• Jun 2008 - May 2009

Job Desciption: As an associate at this company, I assisted in the promotion of specialty home furnishings and gourmet cookware. I contributed to educating the public on brands that were among the best known and most-respected in the industry. Duties and Skills Involved in this Position: Receiving and processing of Inventory. Responsible for inventory that was often expensive, hazardous and sometimes even under government regulation. Processing and preparing floorset changes. Providing direction and advice to customers about complex kitchen machinery and cookware. Maintaining a personal appearance that reflected the company’s lady-like, intelligent, polished and professional image. Processing customer orders. Public demonstration of items from current promotions. Providing assistance during formal cooking classes. Promoting company merchandise. Show less

Sales Associate

• Aug 2007 - May 2009

As an associate at this company, I assisted in the promotion of this premium-quality American line of clothing, accessories and gear for men and women. An outdoor enthusiast, my personality complemented the modern outdoor lifestyle and my earnesty allowed me to excell in promoting company products. Duties and Skills Involved in this Position: Receiving and processing of Inventory. Preparing inventory for sale and display. Processing and preparing floorset changes. Providing personal styling assistance to customers. Processing customer orders. Maintaining extensive knowledge of the product, history of the company and its founder. Maintaining a personal appearance that reflected the company’s All-American, Active Adult image. Demonstrating safe and appropriate use of company’s outdoor gear and gadgetry. Promoting company merchandise. Show less

Intern

• Jan 2007 - May 2007

At my second, semester-long internship, I helped to plan the Cape Fear Crime Festival’s Writing Contest – an event inspired and endorsed by Kathy Reichs, celebrated Forensic Anthropologist, Professor and author of the “Deja Dead” book series, now a Producer on the Fox TV Show inspired by her books– “Bones” starring Emily Deschanel. In Promotion of the popular event, I designed flyers, posters and mailers, and I helped develop and process new contest entry forms and in addition to managing many of the public relations for contest matters, I volunteered at the library’s reference department assisting library patrons in locating books and properly handling special editions. Show less

Server

• Jan 2004 - May 2007

Aramark delivers services in food, facilities management, and uniforms and has provided award-winning services to healthcare institutions, universities, stadiums, events and businesses around the world. With safety, quality and service excellence as core values that define the company, Aramark is also committed to responsibly addressing issues that matter to its clients, customers, employees, shareholders and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Though a young student, I rose quickly as a food services worker in Aramark, going from making deli sandwiches to managing and handling a small grill in just several months. Duties and Skills Involved in this Position: Organizing spaces, materials and food in preparation of formal events. Arranging formal table settings. Preparing and handling food. Preparing and maintaining personal appearance in accordance with formal table service. Lifting heavy equipment. Handling complex cookery. Handling fragile and tedious tableware. Maintaining a calm and cheerful demeanor during times of high stress. Transporting of company materials. Handling situations with a large cross section of the public - from former inmates to popular celebrities. Respecting traditions and discretion as applied to weddings, funerals, private/secret ceremonies and academic events. Operating heavy equipment including trucks, golf carts and truck lifts. Balancing and managing money. Processing customer orders. Receiving and processing inventory. Securing locations including cash and company materials at the end of shifts. Opening and closing of company locations without supervision. Flexibility – changing of cross-campus work stations on a daily basis. Maintaining excellent personal hygiene. Show less

Intern

• Aug 2006 - Jan 2007

"encore" - with a little e! At my first semester–long internship rotation, I wrote numerous entertainment articles on movies, festivals and touring musicians. I attended and reported on local concerts, liaised with visiting musical groups and interviewed performers and festival directors. I wrote music reviews, published a calendar of weekly events and edited the magazine’s popular community calendar. I also performed copy-editing duties, met bi-weekly with the editor-in-chief and worked closely with advertising representatives to discuss content and layout. Show less

Server

• Jul 2003 - Dec 2005

Server

• Dec 2003 - Dec 2004

Attendee - National Young Leaders Conference

• Jun 2001 - Jun 2001

In 2001, I attended the National Youth Leadership Conference (NYLC), an 11-day leadership program for outstanding students held in Washington DC. At NYLC, I met with other young people to gain real-world experience and explore career opportunities and networking opportunities. I attended career fairs and interactive workshops led by DC experts and interviewed members of Congress right on Capitol Hill.! Additionally, I was able to attend several exclusive speeches where members of Congress, High Ranking Military Officials and other leaders discussed their career paths and shared the leadership qualities that made them successful. My fellow students and I attended an exclusive Press Panel with Washington, DC journalists and later we met with interns on the Hill. In the evenings we studied for Mock Trials and Congressional Hearings which we held at the end of our stay. Show less