Topline | Kathleen Donahue

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Kathleen Donahue

Case Manager Processor at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Molina Healthcare</span>

Intro Book

Kathleen Donahue is a detail-oriented and organized professional with extensive experience in customer service, conflict resolution, and team management, holding various roles in healthcare and telecommunications.

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Location

Albuquerque, New Mexico, United State...

Skills

Organizing
Independent
Attention To Detail
Teamwork
Compliance
Customer Relations
Customer Satisfaction
Customer Service
Conflict Resolution
Knowledge Sharing
Teaching
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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$45.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Kathleen has a mix of customer-facing and administrative experience, which is valuable. Her education in Counseling Psychology and Sociology suggests she has strong interpersonal skills. She’s worked in various industries, including healthcare and telecommunications. Given her experience and education, I’d estimate her hourly rate to be around $45, which is on the lower end of the scale for a customer service professional with her background. However, considering her skills and experience, she could potentially charge higher rates, maybe $60-$80 per hour, depending on the specific role and industry.

Bio

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Topline AI

Kathleen Donahue is a highly skilled professional with extensive experience in various fields. She has worked as a Case Manager Processor at Molina Healthcare, where she verified enrollment, benefits, and claims for Medicaid members. Kathleen has also held positions at Carondelet Health Network, where she trained on department policies and procedures, and Optum Healthcare, where she coordinated appeals and grievances for Medicaid Behavioral Health members and providers. She holds a Master's degree in Counseling Psychology from St. Mary's University and a Bachelor's degree in Sociology from St. Catherine's University. Kathleen is fluent in multiple languages and has strong organizational, communication, and interpersonal skills. Kathleen has managed a household of five family members for over 25 years, honing her skills in decision-making, teamwork, and conflict resolution. She is also experienced in data entry, customer service, and conflict resolution. Kathleen's expertise spans various industries, including healthcare, customer service, and education. She is a dedicated and results-driven professional with a strong passion for helping others.

Experience

Molina Healthcare
- Albuquerque, New Mexico Area
- Case Manager Processor
  - Dec 2013 - Oct 2014
  - Albuquerque, New Mexico Area
  Received inquiries from Medicaid members verifying enrollment, benefits, claims, disputes.
Carondelet Health Network
- Minneapolis, MN 55105
- Admissions, Reception, Memory Care, Medical Records
  - Feb 2011 - Oct 2013
  - Minneapolis, MN 55105
  During the past 15 months, I have been trained on numerous department policies and procedures. I have received many favorable comments as to my ability to learn computer, printers, scanners, copiers, medical records updating.
Carondelet Village
- St. Paul, MN
- Volunteer
  - Jan 2011 - Oct 2013
  - St. Paul, MN
  For over 25 years I managed a household of 5 family members. For me, it was the most rewarding career I could ever have. From the early days in Stuttgart,Germany where my first two children were born I learned how to make decisions, to choose directions completely unfamiliar to me. My former h...
Optum Healthcare
- Albuquerque, New Mexico Area
- Appeals & Grievance Coordinator
  - Mar 2008 - Dec 2010
  - Albuquerque, New Mexico Area
  Last position: Optumhealth (United Healthcare Group) as a coordinator of Appeals & Grievances to Medicaid Behavorial Health members and providers. Managed all requests for these services from the starting point to its closure.Researched benefits, prior history, government rules and regsRespon...
Value Options
- Provider Appeals and Grievance Coordinator
  - Jun 2007 - Mar 2008
Lovelace Health Plan
- Appeals and Grievance Specialist
  - Sep 1996 - Aug 2004
AT&T
- Customer Service Representative
  - Jun 1960 - Aug 1963
  Employment as a customer service representative began with six weeks of intensive training. We were taught the basics of service and in addition developed "interested and helpful manner". Without this attitude in every interaction, we failed our calls. The class consisted of six young...

Education

1989 - 1991

St.Mary's University

1989 - 1991
1983 - 1987

St.Catherine's University

1983 - 1987
1961 - 1963

St. John's University Long Island NY

1961 - 1963

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Healthcare”

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Kathleen Donahue

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$45.0

Hourly Rate