Experience

Curv Group

• United States
• Manufacturing
• 1 - 100 Employee

• Human Resources Coordinator

  • Dec 2022 - Present

  Business Development, Life Skills, Relationship Building, Personal Development, Time Management, Organizational Development, Process Improvement, Employee Engagement, Planning, Interpersonal, Skills, Analytical Skills, Strategic Planning and Performance Appraisal.· Human Resources (HR)

• Customer Support Coordinator

  • Jan 2020 - Present

  Customer Relationship Management (CRM) · Leadership · Process Improvement · Employee Engagement · Training · Customer Experience · Interpersonal Skills · Analytical Skills · Strategic Planning · Customer Service · Management

• Customer Support Agent

  • Sep 2019 - Jan 2020

  - Manage large amounts of incoming tickets- Identify and assess customers’ needs to achieve satisfaction.- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Social Media Moderator

  • Jun 2019 - Sep 2019

  • Communicates with followers as well as responding to queries and monitors customers reviews.• Managing consumer interactions by ensuring timely responses to all comments, messages, reviews and visitors posts.

• Phone Support

  • Apr 2019 - Jun 2019

  - Answer incoming calls from prospective customers;- Use scripts to provide information about product’s features, prices etc. and present their benefits- Ask pertinent questions to understand the customer’s requirements- Persuade the customer to buy by demonstrating how merchandise or services meet their needs- Record the customer’s personal information accurately in a computer system- Deal with complaints or doubts to safeguard the company’s reputation