Senior Product

• Sep 2023 - Present

Principal Consultant - Product Management and Business Analytics

• Oct 2021 - Sep 2023

Principal Consultant – Product Management + Business Analytics + Scrum Master Provided principal-level consultancy to RSI clients on various projects spanning multiple technology stacks and industries. • Scrum Master/BA/PM in the development of a predictive algorithm ordering system for a national bread company • Provided support to Discovery Education as Product Manager and Scrum Master, leading cross-functional teams, in an effort to migrate legacy corporate systems onto new digital corporate enterprise functionality, supporting a consolidated product portfolio. • Acted as Product Manager/Scrum Master in the development of multiple bilateral APIs for a small healthcare company. Show less

Product Manager - Corporate Systems

• Jul 2021 - Oct 2021

• Provided support to the Aledade Corporate Systems team as a Salesforce and Monday.com Product Manager• Acted as PM and BA on various Aledade projects, ensuring that goals were accomplished, and timelines were met • Partnered across Aledade’s Enterprise to develop and maintain product governance for the IT product portfolio• Acted as Admin, Implementation Specialist, and overall support for a Monday.com pilot for the Aledade Enterprise

Salesforce Product Analyst + PM

• Jan 2021 - Jun 2021

• Provided support as the Aledade Corporate Systems Scrum Master and Product Analyst/Owner for the Salesforce CRM • Developed and maintained the annual Corporate Systems product roadmap • Acted as Release Train Engineer on various projects, ensuring that continuous exploration, integration and development were ready for release on demand.

Operations Advisor - Cigna

• Mar 2020 - Jan 2021

• Provided support as: Product Owner, Business Analyst, Salesforce Administrator and overall technical solutions owner on a project for the Individual and Family Plans segment at Cigna. The scope of this project included building a new IFP owned and controlled IVR that directly integrates into Salesforce, where all call lead data is nurtured through Salesforce to covert prospective leads into qualified medical and dental members. While providing project support, I simultaneously supported the IFP PMO acting as a Product Owner on various Sales Agile Release Train projects, as well as providing business reporting and analytics support to the Go to Market Implementation and Partner Integration teams. • Created Business Requirements• Created User Stories and groomed the project backlog • Developed and maintained Salesforce functionality by providing Salesforce Admin support• Managed project scope, timeline, sprints, planning, budget, demos and all documentation• Worked with various departments to develop KPIs, reports and dashboards within Salesforce, Aceyus, Cisco, Tableau, AWS and other reporting tools. Show less

Business Project Specialist - Data and Analytics

• Jul 2018 - Mar 2020

Provided Data and Analytics support the Go to Market Implementation team for the Individual and Family plans segment at Cigna. • Created KPIs, dashboards, and reports for the GTMi team to ensure that the business could accurately project staffing, measure annual treads, analyze the performance of staff, and project state expansion. • Acted as Business Analyst and Product Owner on the Broker Resource Center system migration to ensure that all department documentation was converted and visible to external prospects and members.• Supported Go to Market team in developing and implementing new medical and dental products for the upcoming Open Enrollment period Show less

Sales Administration Analyst

• Feb 2017 - Jul 2018

• Managed Pre-Sale and Implementation business processes and data integration into Salesforce for the National and Regional markets (O500 + U500)• Provided Salesforce Admin support to the Sales Effectiveness Department

Senior Business Analyst / Management Analyst Sr. (Salesforce Administrator)

• Aug 2013 - Nov 2016

Senior Business Analyst – Special Project – Office of the Vice Provost of Academic Affairs 11/14-12/2016Worked remotely from Costa Rica and Winter Park, CO – Provided Project Management and Business Analyst support on a special assignment for the Vice Provost of Academic Affairs (VPAA)• Provided Business Analyst and Project Management support on the NAU Salesforce Marketing and Service cloud enterprise integration.• Provided Salesforce Admin support to the Professional Education Program by creating objects, fields, permission sets, dashboards, reports and change set migrations in the respective Salesforce sandboxes and deploying them into DEV and QA.• Worked with central IT to integrate all PeopleSoft / Oracle data into Salesforce via Informatica. This task included creating data translation tables and filed mapping documentation representative of each software platform.• Elicited business requirements from primary stakeholders in an effort to assist Sierra-Cedar and NAU Peoplesoft developers in their task of building and deploying a new Salesforce CRM for the PEP program• Participated in and led PEP stakeholders through various phases of the SDLCProvided Business Process Analysis support to the Gateway Student Success Center and Enrollment Services team(s) at NAU. • Organized and facilitated joint application design meetings with user groups and project leads to define and develop comprehensive Business Requirements• Clarified issues relating to scope and business requirements for project team (including technical implementation team, project management and client management).• Provided on-site support (e.g., client inquiries, requests for ad-hoc reporting assistance, miscellaneous research, advice on analytic methods) and training to end users• Participated in various SalesForce and OnBase Enterprise integration projects committees• Developed a VBA Excel macro library to assist various departments in report automation. Show less

Management Analyst Sr / Business Analyst - Northern Arizona University

• Aug 2013 - Sep 2014

Provided Business Process Analysis support to the Gateway Student Success Center and Enrollment Services team(s) at NAU. • Organized and facilitated joint application design meetings with user groups and project leads to define and develop comprehensive Business Requirements• Documented 'As Is' business process models to better define 'To Be' business opportunities • Facilitated ongoing data source target mapping to improve the accuracy of future reporting and business modeling• Clarified issues relating to scope and business requirements for project team (including technical implementation team, project management and client management).• Provided on-site support (e.g., client inquiries, requests for ad-hoc reporting assistance, miscellaneous research, advice on analytic methods) and training to end users• Participated in various SalesForce and OnBase Enterprise integration projects committees• Developed a VBA Excel macro library to assist various departments in report automation. Show less

Business Development Project Manager

• Sep 2014 - Nov 2014

Provided Business Development Project Manager support to the Solutions Architecture team of Sweet Rush in their development of E-learning solutions. Drafted Proposals and RFP's for National and International Clientele • Facilitated pitch and prospect meetings between Account Managers and Developers • Worked with Project Managers, Developers and Management to assist in scoping new customer relationships. • Participated on the Celoxis project management software committee providing analysis and support for the enterprise deployment of the software Show less

Senior Business Process Analyst

• Feb 2008 - Nov 2012

Assisted enterprise efforts in developing, streamlining and automating daily operational functions, reporting and business practices for all international cargo shipments. • Gathered business requirements and managed UAT for all APL system modifications• Acted as project manager for system upgrades, application integration and vendor product deployment• Created reports and automation tools that assisted the business in the daily tracking and management of international ocean-line cargo shipments• Managed data and analytics around all International Cargo shipments on APL carrier lines• Developed and maintained a library of VBA report automation macros for various global departments• Developed and maintained KPI dashboard reports to assist global leadership in strategic planning • Assisted the Denver call center in creating, maintaining and deploying business processes models for improving call volume/call turn around time Show less

Cargo Management Specialist - Import / Export Advocate -

• Apr 2007 - Feb 2008

Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues for APL's major accounts. • Provided consultation to APL's customer base on various supply chain related processes and networks, ensuring the movement of domestic and international cargo.• Created, executed and managed policies, procedures and processes for the day-to-day operation of the customer service call center.• Partnered with Catholic Charities to create a program where APL would ship small clinics in containers to Central America• Worked with various business units across APL to develop robust KPI's that assisted in the improvement of daily business operations. Show less

Director of Operations and Marketing

• Sep 2005 - Feb 2007

Opened a small franchise for two investors which entailed managing every aspect of the business operations • Managed the construction and initial operations phases of Jon ‘Ric Denver Salon and Day Spa • Recruited, trained and managed over 20+ employees while also acting as the Director of Marketing and Operations • Maintained IT functions: website / application management, networking and software upgrades • Established fiscal goals, tracked company and employee progress and provided ongoing mentorship • Developed marketing campaigns, including: Radio ads, charity events, trade and fashion shows Show less

General Manager

• Jun 2003 - Aug 2005

Managed Salon and Spa Operations for AVEDA Franchisee • Conducted all human relations functions including: staffing, scheduling, payroll and training • Acted as product and staff educator to ensure staff members were delivering standard levels of service • Employed marketing promotions and ensured that all AVEDA seasonal campaigns were implemented • Assisted the business owner to build and merge spa services into the salon atmosphere Managed Salon and Spa Operations for AVEDA Franchisee • Conducted all human relations functions including: staffing, scheduling, payroll and training • Acted as product and staff educator to ensure staff members were delivering standard levels of service • Employed marketing promotions and ensured that all AVEDA seasonal campaigns were implemented • Assisted the business owner to build and merge spa services into the salon atmosphere

Client Service Specialist

• Jun 2002 - Jun 2003

Managed the Dallas regional office /Acting as a liaison between customers and IT field engineers • Managed regional IT consultant engineers work schedules and budgets • Monitored the provincial help desk responding to incoming service calls and email requests • Managed all admin duties including: expense reports, travel, calendar coordination and training • Updated all databases and process manuals for field technicians and the national corporate offices • Created, managed and maintained all business operations manuals and documents for Central Region Show less

Network grooms Technician in the Network Operations Center

• Nov 2000 - May 2002

Worked in the Network Control Center Grooms Department as a Grooms Technician / Coordinator • Built, tested, deployed and maintained live circuits on the Williams Fiber-optic Network • Managed live television network projects to ensure video feed remained active for high traffic events • Conducted regular maintenance on the network to ensure that traffic remained optimal • Managed the tier 1 help desk ticketing system providing first line troubleshooting for outages Worked in the Network Control Center Grooms Department as a Grooms Technician / Coordinator • Built, tested, deployed and maintained live circuits on the Williams Fiber-optic Network • Managed live television network projects to ensure video feed remained active for high traffic events • Conducted regular maintenance on the network to ensure that traffic remained optimal • Managed the tier 1 help desk ticketing system providing first line troubleshooting for outages

Customer Care Specialist / Modem ISP WAN Specialist

• Feb 1999 - Nov 2000

Assisted engineers in their research and development of telemetry internet modules that were to be used to capture energy usage in a deregulated energy market • Documented all products and services and published the information with industry regulators • Organized booths and hospitality suites at national product research trade shows • Provided tech support to all test subjects and documented all field use cases • Generated and managed all reporting for the Assisted engineers in their research and development of telemetry internet modules that were to be used to capture energy usage in a deregulated energy market • Documented all products and services and published the information with industry regulators • Organized booths and hospitality suites at national product research trade shows • Provided tech support to all test subjects and documented all field use cases • Generated and managed all reporting for the

Digital Marketing Campaign Specialist / Account Manager – Customer Support

• Jul 1998 - Feb 1999

Worked as an E-Commerce campaign specialist deploying digital marketing ads for commercial clients • Participated on regulatory committees assisting in the development of internet marketing best practices • Developed and managed day-to-day digital campaigns, including: planning, implementation, monitoring, optimization, analysis and reporting • Collaborated with the paid search engine account managers to oversee performance reporting and assist with optimization opportunities • Managed team performance dashboard metrics and reporting and regulations Show less