Client Services Manager

• Apr 2016 - Present

Inside Sales Coordinator

• Oct 2011 - Mar 2016

Responsible for supporting sales initiatives and dedicated to the achievement of sales results by supporting the demands of a high performance sales and marketing team. The point person for incoming client calls and accountable for qualifying customer inquiries, managing leads using a CRM system, drafting client price estimates and proposals.Provide responsive, professional customer service to internal and external customers while promoting the value of Commonwealth Legal's service offerings.Developed an in-depth understanding of Commonwealth Legal's product and service capabilities, capacity and pricing to respond to client inquiries, write sales proposals and complete estimates and contract renewals.Responsible for managing the company's CRM system, creating templates, schedule/organize/attend client meetings, and support sales and marketing initiatives.Responsible for monitoring RFP websites for potential sales opportunities and leading/managing the response to applicable RFPs/RFIs.Responsible for managing, documenting and reporting on all sales activities, performance measures and opportunities.

Inside Sales Representative

• May 2010 - Sep 2011

Sales and Marketing Coordinator

• Jan 2009 - Jul 2010

Provide assistance to Inside and outside sales reps in the areas of proposals, order processing, and information needed on specific accountsRegister sales reps for industry conventions and send materials needed for the conventions. Complete administrative tasks as required, including answering customer inquiries with the objective of providing a fulfilling customer experience and high levels of customer satisfaction, and coordinating customers’ order taking and processing, ensuring timely and accurate order completion.

Customer Service and Sales Associate

• Sep 2007 - Jun 2008

Worked in a fast paced, commission based retail sales environment.Interacted with customers, providing excellent customer service and meeting sales targets and quotas.In-store key holder, which involved opening and closing the retail store, cleaning and balancing the till, and ordered additional stock as necessary.

Account Coordinator

• 2008 - 2008

Liaised with existing clients to discuss current print and web based marketing/advertising needs, while also ensuring customer satisfaction and successful execution of each project.Assisted in completing each client project, which included the compilation of the required information for each work order, estimating the cost of project completion and forwarding the estimate for client approval. Once approved, worked closely with the project manager to workout timelines for completion and provided regular progress reports to the client.Part of the project completion cycle included creating creative briefs, briefing internal staff of expectations of the client, and participating in the brainstorming session to launch to project.Updated in-office staff on a regular basis of current customer satisfaction, any suggested areas of improvement, as well as future project needs as requested by the client .

Brand Coordinator

• Aug 2005 - Sep 2007

Liaised with existing major clients and managed key accounts to ensure proper completion of orders and purchases for men and women’s footwear.Provided assistance to brand manager and sales reps in the areas of purchasing, order processing, and information needed on specific accounts.Managed and created seasonal line sheets which displayed in-line footwear by season. Development of these line sheets including taking photos of each style available, compiling information and photos onto an Excel spreadsheet, and forwarding the completed document to the Sales team to include in their packages for their customers. Liaised with factory personnel to coordinate the manufacturing and processing of orders, based on client request for quantity, sizing and style/colour options.Participated in yearly inventory counts in the Indeka warehouse. Inventory controls involved assessing current in-stock situations for all brands, identifying any discrepancies and reporting findings to the Operations Manager. Assisted in the Gifting Lounge of the Much Music Video Awards (2006 & 2007). This marketing initiative, to promote Indeka and various footwear brands, involved prior administrative work to indentify style and stock needs, shipping materials to the venue, setting up the display for the lounge, and interacting with participants of the award show in a professional manner.Completed administrative tasks as required, including answering customer inquiries with the objective of providing a fulfilling customer experience and high levels of customer satisfaction, and coordinating customers’ order taking and processing, ensuring timely and accurate order fulfillment.