Katherine Novak

Customer Experience Specialist at Peacock Alley
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Location
US

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Experience

    • United States
    • Textile Manufacturing
    • 1 - 100 Employee
    • Customer Experience Specialist
      • Jul 2022 - Present

      Assist customers via phone and email. Proof orders between Shopify and Sage 100 ERP systems. Assist customers via phone and email. Proof orders between Shopify and Sage 100 ERP systems.

    • United States
    • Retail
    • 700 & Above Employee
    • Parttime Sales Associate
      • Mar 2022 - Jul 2022

      Assist customers in jewelry sales. Responsible for soldering & cleaning jewelry. Train new hires on store standards & POS system. Assist customers in jewelry sales. Responsible for soldering & cleaning jewelry. Train new hires on store standards & POS system.

    • United Kingdom
    • Book and Periodical Publishing
    • B2B Marketing Specialist
      • Jun 2021 - Jul 2021
    • Sales Assistant
      • Mar 2011 - Jun 2021

      Assist customers in choosing fabric for specific projects. Cutting fabric orders to customers specifications. Responsible for opening and closing duties including POS system. Creating store samples as needed. Assist customers in choosing fabric for specific projects. Cutting fabric orders to customers specifications. Responsible for opening and closing duties including POS system. Creating store samples as needed.

    • Parttime Sales Associate
      • Nov 2013 - Dec 2018

      Assist customers in jewelry sales. Responsible for soldering & cleaning jewelry. Train new hires on store standards & POS system.

    • Temporary Key Holder
      • Jun 2017 - Sep 2017

      Responsible for duties required to opening and closing store. Responsible for meeting and exceeding certain logistic goals for each day/week/month. Manage daily schedule of employees from 6-20. Receive stock and maintain inventory counts on a daily basis.

    • Temporary Key Holder
      • Oct 2016 - Mar 2017

      Responsible for duties required to opening and closing store. Responsible for meeting and exceeding certain logistic goals for each day/week/month. Manage daily schedule of employees from 6-20. Receive stock and maintain inventory counts on a daily basis.

    • India
    • Real Estate
    • 1 - 100 Employee
    • Craft specialist
      • Jan 2011 - Jan 2015

      Creating altered vintage items for sale. Clean, price, display items for sale. Responsible for opening and closing duties for brick and mortar store location. Responsible for setup and breakdown of booth at location sales. Creating altered vintage items for sale. Clean, price, display items for sale. Responsible for opening and closing duties for brick and mortar store location. Responsible for setup and breakdown of booth at location sales.

    • Co-Owner
      • Jan 2006 - Dec 2010

      Responsible for all new product. Responsible for accounts payable and receivable, using Quickbooks. Clean, price, display all antique and new products for sale. Pack, move, clean, price, and display all items for estate sales moved to the store location. Responsible for all new product. Responsible for accounts payable and receivable, using Quickbooks. Clean, price, display all antique and new products for sale. Pack, move, clean, price, and display all items for estate sales moved to the store location.

    • United States
    • Advertising Services
    • Front Office Manager
      • Aug 2000 - Jun 2006

      Customer service representative for custom embroidery & screen print orders. Administrative assistant to owner. Managed QuickBooks. Customer service representative for custom embroidery & screen print orders. Administrative assistant to owner. Managed QuickBooks.

    • United States
    • Retail
    • 700 & Above Employee
    • Associate Store Manager
      • Oct 1997 - Aug 2000

      Opening & closing duties of retail location. Maintained & exceeded projected sales. Hiring & scheduling manager for Holiday 1999 for 8-30 employees. Opening & closing duties of retail location. Maintained & exceeded projected sales. Hiring & scheduling manager for Holiday 1999 for 8-30 employees.

Education

  • Texas Christian University
    General Studies
    1995 - 1998

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