Katherine Novak
Customer Experience Specialist at Peacock Alley- Claim this Profile
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Bio
Experience
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Peacock Alley
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United States
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Textile Manufacturing
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1 - 100 Employee
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Customer Experience Specialist
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Jul 2022 - Present
Assist customers via phone and email. Proof orders between Shopify and Sage 100 ERP systems. Assist customers via phone and email. Proof orders between Shopify and Sage 100 ERP systems.
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James Avery Artisan Jewelry
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United States
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Retail
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700 & Above Employee
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Parttime Sales Associate
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Mar 2022 - Jul 2022
Assist customers in jewelry sales. Responsible for soldering & cleaning jewelry. Train new hires on store standards & POS system. Assist customers in jewelry sales. Responsible for soldering & cleaning jewelry. Train new hires on store standards & POS system.
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The Community News
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United Kingdom
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Book and Periodical Publishing
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B2B Marketing Specialist
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Jun 2021 - Jul 2021
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Sales Assistant
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Mar 2011 - Jun 2021
Assist customers in choosing fabric for specific projects. Cutting fabric orders to customers specifications. Responsible for opening and closing duties including POS system. Creating store samples as needed. Assist customers in choosing fabric for specific projects. Cutting fabric orders to customers specifications. Responsible for opening and closing duties including POS system. Creating store samples as needed.
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Parttime Sales Associate
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Nov 2013 - Dec 2018
Assist customers in jewelry sales. Responsible for soldering & cleaning jewelry. Train new hires on store standards & POS system.
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Temporary Key Holder
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Jun 2017 - Sep 2017
Responsible for duties required to opening and closing store. Responsible for meeting and exceeding certain logistic goals for each day/week/month. Manage daily schedule of employees from 6-20. Receive stock and maintain inventory counts on a daily basis.
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Temporary Key Holder
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Oct 2016 - Mar 2017
Responsible for duties required to opening and closing store. Responsible for meeting and exceeding certain logistic goals for each day/week/month. Manage daily schedule of employees from 6-20. Receive stock and maintain inventory counts on a daily basis.
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Bungalow 29
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India
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Real Estate
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1 - 100 Employee
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Craft specialist
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Jan 2011 - Jan 2015
Creating altered vintage items for sale. Clean, price, display items for sale. Responsible for opening and closing duties for brick and mortar store location. Responsible for setup and breakdown of booth at location sales. Creating altered vintage items for sale. Clean, price, display items for sale. Responsible for opening and closing duties for brick and mortar store location. Responsible for setup and breakdown of booth at location sales.
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Co-Owner
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Jan 2006 - Dec 2010
Responsible for all new product. Responsible for accounts payable and receivable, using Quickbooks. Clean, price, display all antique and new products for sale. Pack, move, clean, price, and display all items for estate sales moved to the store location. Responsible for all new product. Responsible for accounts payable and receivable, using Quickbooks. Clean, price, display all antique and new products for sale. Pack, move, clean, price, and display all items for estate sales moved to the store location.
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Red Dog Studios
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United States
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Advertising Services
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Front Office Manager
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Aug 2000 - Jun 2006
Customer service representative for custom embroidery & screen print orders. Administrative assistant to owner. Managed QuickBooks. Customer service representative for custom embroidery & screen print orders. Administrative assistant to owner. Managed QuickBooks.
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Bath & Body Works
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United States
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Retail
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700 & Above Employee
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Associate Store Manager
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Oct 1997 - Aug 2000
Opening & closing duties of retail location. Maintained & exceeded projected sales. Hiring & scheduling manager for Holiday 1999 for 8-30 employees. Opening & closing duties of retail location. Maintained & exceeded projected sales. Hiring & scheduling manager for Holiday 1999 for 8-30 employees.
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Education
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Texas Christian University
General Studies