Experience

ITFin
• United Kingdom
• Business Consulting and Services
• Account Manager

  • Mar 2023 - Present


Daastar

• Poland
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account Manager

  • Apr 2020 - May 2022

  Effectively built and maintained long-lasting client relationships to improve customer retention. Daily control of tasks completed by IT team. Worked in collaboration with the Senior Project Manager to define project goals and establish a timeline and plan to achieve them. Worked to support CEO with day-to-day tasks. Continually researched new business opportunities in the market. Effectively built and maintained long-lasting client relationships to improve customer retention. Daily control of tasks completed by IT team. Worked in collaboration with the Senior Project Manager to define project goals and establish a timeline and plan to achieve them. Worked to support CEO with day-to-day tasks. Continually researched new business opportunities in the market.



FlyHelp Ukraine

• Senior Account Manager

  • Nov 2018 - Mar 2020

  Communication with the world's largest airlines (Lufthansa, Turkish Airlines, LOT, KLM, AirFrance etc.) Project support and communication with partners from Italy, Spain, Germany, Lithuania, Poland etc. on B2B principals (SkyCop, Ritardo Aereo etc.) Management and control the implementation of project tasks with scrum and kanban tools B2C Customer management Receiving compensation in rejected cases Interaction with foreign state arbitrations (APF, AESA, ENAC, CAA and others NEB) Preparation of reports and commercial offers Develop a growth strategy focused both on financial gain and customer satisfaction Arrange business meetings with partners Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Show less



SvitSoft

• Ukraine
• Advertising Services
• 1 - 100 Employee

• Lead Generation Specialist

  • May 2018 - Nov 2018

  Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers



Easy Web Kyiv

• Account Manager

  • Mar 2016 - Dec 2016

  Daily documentary and screening of telephone calls and emails Communication with clients Planning and organization of meetings internally and externally, translation support Managing of working staff and working hours Preparation of reports for clients Ensuring that all work is carried out in line with the company's standards and external regulations. Daily documentary and screening of telephone calls and emails Communication with clients Planning and organization of meetings internally and externally, translation support Managing of working staff and working hours Preparation of reports for clients Ensuring that all work is carried out in line with the company's standards and external regulations.