Experience

VetlinkPRO - Practice Management Software
• New Zealand
• Veterinary Services
• 1 - 100 Employee
• Implementation and Support

  • Jan 2018 - Present


Plumbing World

• New Zealand
• Retail
• 200 - 300 Employee

• Training and Development - Plumbing World

  • Jan 2014 - Apr 2016

  • Developing and delivering high standard training programs throughout New Zealand • Prepared all necessary documentation to support training (written and electronic) • Established and refined programs as require • Managed the delivery of training and development of programmes • Produced training materials for courses (in-house and external) • Devised individual learning plans • Monitored and reviewed the progress of trainees through questionnaires and discussions with individuals and/or their managers Show less



Nielsen Company

• Business Consulting and Services
• 1 - 100 Employee

• Business Intelligence Manager

  • Jan 2010 - Oct 2014

  •Deployment of new Software to over 70 clients •Development new reports for clients to provide simplified & tailored business insights•Streamline reports to save costs internally•Manage client relationships with Client IT dept and senior client contacts, ensuring that the roll out of software is transitioned smoothly and the technical infrastructure at the client can support the solutions•Working with offshore teams to deliver over 1000 reports every 4 weeks •Training internal teams to equip them for better client servicing•Present new software in a compelling benefit lead manner to both internal and external clients to drive program acceptance•Develop process and procedures to co-ordinate suppliers, team members & clients for successful delivery Show less

• Training, Support and Implementation Consultant

  • Jan 2008 - Nov 2010

  •Deliver against cost leadership targets•Training and support of the Nielsen solutions in the UK and Ireland across all departments•Working with the global team to Design and Develop new training courses•Managing projects and overcoming obstacles and issues to ensure project delivery within time and within budget.•Recommend corrective actions or different approaches to work, ensuring a smooth delivery to clients. •Manage a team of people on shore and off shore to deliver projects on time and accurately•Create and deliver International Reporting solutions for Clients•Be the pioneer to get the off shore team trained and delivering International reporting•Utilise Project Management skills to ensure projects are delivered accurately and on time for key clients (e.g. Kraft, Kimberly Clark, JTI)•Liaise with relevant client service personnel to plan and prioritise workload of the team Show less

• Country and Client Support and Training Manager

  • Jan 2007 - Dec 2008

  •Train internal personnel and International clients in the usage and application of bespoke Nielsen Applications•Design and develop new courses and train internal personnel and International clients in the application, analysis and interpretation of the data via the Nielsen tools (Desktop and Web)•Evaluate the effectiveness of training solutions and ensure that customer satisfaction is always high.•Contribute to the global support teams for Client Application improvements•Deliver against revenue targets Show less

• Senior Client Service Executive

  • Jan 2005 - Dec 2007

  •Managing day-to-day client issues•Build and maintain on-going relationships with key people within the client organisation•Maintaining and growing revenue through selling related services and products•Formulating client account plans•Present to clients on industry issues, and the results of specific business issue analyses. Provide insights and actionable recommendations.•Ensure sales targets are met; identify new business opportunities or referrals•Renewal of client contracts•Ensure the services provided to clients are timely and precise to meet client’s business needs and specifications while meeting the company's quality standards•Liaise with production department to coordinate changes to client databases Show less