Experience

Patexia
• United States
• Legal Services
• 1 - 100 Employee
• Client Solutions Associate

  • Feb 2019 - Present


Teledirect Telecommerce

• Team Leader

  • May 2017 - Feb 2019

  I was a Trip Team Lead for the largest Travel Accommodations account. My role is to drive a pack of Crewbies in making sure they are supported, guided, and motivated in reaching month on month end goals. Our major KPIs are NPS, Productivity and Attendance. My job allows me to coach, set clear action plans, and follow through them for continued improvement by analyzing the challenges and overcoming them. I was a Trip Team Lead for the largest Travel Accommodations account. My role is to drive a pack of Crewbies in making sure they are supported, guided, and motivated in reaching month on month end goals. Our major KPIs are NPS, Productivity and Attendance. My job allows me to coach, set clear action plans, and follow through them for continued improvement by analyzing the challenges and overcoming them.



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Coach

  • Oct 2016 - Mar 2017

  I worked as a Coach for Groupon Customer Support. My job is to create an inspiring team environment, set clear term goals, manage and provide effective guidance to motivate the agents to ensure smooth team operations.To drive team performance, my tasks are daily call listening and provide effective coaching, create action plan and follow through to improve agent performance, take supervisor calls, and admin tasks for reporting purposes. Etc. I worked as a Coach for Groupon Customer Support. My job is to create an inspiring team environment, set clear term goals, manage and provide effective guidance to motivate the agents to ensure smooth team operations.To drive team performance, my tasks are daily call listening and provide effective coaching, create action plan and follow through to improve agent performance, take supervisor calls, and admin tasks for reporting purposes. Etc.



Omniglobe International

• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Cluster Sales Coach

  • Nov 2014 - Jul 2016

  I worked as a Sales Coach Supervisor-closing cluster for AT&T U-Verse Sales. My job was to ensure that the team daily sales conversion is met, drive sales performance, conduct progressive coaching and performance analysis to ensure that they meet their EOM sales and offer rate metrics; help agents improve their CSAT scores, submit EOD, EOW, and EOM Sales reports. Added tasks are taking supervisor calls, conduct sales trainings and uptrainings. I worked as a Sales Coach Supervisor-closing cluster for AT&T U-Verse Sales. My job was to ensure that the team daily sales conversion is met, drive sales performance, conduct progressive coaching and performance analysis to ensure that they meet their EOM sales and offer rate metrics; help agents improve their CSAT scores, submit EOD, EOW, and EOM Sales reports. Added tasks are taking supervisor calls, conduct sales trainings and uptrainings.