Karyn M.
Tier 1 & Tier 2 IT Help Desk Support at R. Emmanuel Consulting- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ ce Certification
CompTIAMar, 2023- Sep, 2024 -
Scrum Foundation Professional Certificate - SFPC™
CertiProfAug, 2020- Sep, 2024 -
Scrum Foundation Professional Certificate - SFPC™
CertiProfAug, 2020- Sep, 2024 -
IT Help Desk Certification
HOPE Project DC (Washington DC)
Experience
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R. Emmanuel Consulting
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United States
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Business Consulting and Services
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1 - 100 Employee
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Tier 1 & Tier 2 IT Help Desk Support
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Dec 2022 - Present
-Install software, modify, and repair hardware and resolve technical issues -Provide base level IT support to 500 end users -Display courtesy and strong interpersonal skills with all customer interactions -Develop quick reference guides to assist end-users with challenging software application features -Manage Windows workstations including desktops, laptops, and tablets -Ensure that Remedy and SpiceWorks tickets are resolved or escalated -Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches -PC refresh and migration Windows 7/8.1/10 and 11 -Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging, and desk side -Provide initial troubleshooting of problems including root cause analysis for desktop, laptops, and printers (local/network) -Perform Active Directory tasks including account creation, password resets and granting access to drives, folders, and files in accordance with security guidelines -Create and manage network accounts to include granting access to secured file shares -Manage bench and IT inventory -Provide level 2 end-user technical support for Windows 8/10/11, Microsoft office, network connectivity -Manage Windows 7/8/10/11 workstations -Troubleshoot Wi-Fi and Ethernet networking issues Show less
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Nordstrom
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United States
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Retail
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700 & Above Employee
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Asset Protection Specialist
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Nov 2018 - Present
-Assist operation supervisory staff in establishing a high level of customer service/ awareness and protection of company assets. -Assisted operation Managers with investigations and resolutions of external and internal theft issues. -Performed random customer and personnel searches to ensure merchandise security. -Conduct live surveillance to identify potential theft among employees and other members of the building. -Reduce company losses while maintaining customer assets by fraud mitigation, implementing safety programs, managing security systems, conducting investigation, training, and supervising security staff, and detecting thefts. -Completed cases involving internal theft by employees Show less
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