Experience

Highline

• Brazil
• Telecommunications
• 100 - 200 Employee

• Project Launch / Regulatory Coordinator

  • Mar 2022 - Present

• Billing Administer/Regulatory Coordinator

  • May 2002 - Mar 2022



USConnect (RTC / a USConnect Company)

• Director of Customer Care

  • Oct 2014 - Aug 2021

  Director of Customer Care • USConnect • Directed all aspects of customer service policies, objectives and initiatives. Managed a multi- state team of representatives, ensuring the staff was trained in effective communication skills, new products, and services, responded to customer complaints. Organized and managed the Silverheels Grant project and construction. Heavily involved in Grant applications for Burland and Staunton Grant projects. Responsible for regulatory reporting on broadband including both the HUBB and 477 broadband filings.



USConnect (RTC / a USConnect Comany)

• Marketing Director

  • Dec 2009 - Oct 2014

  Managed all aspects related to the production and implementation of broadband deployment and service offering campaigns across the USConnect companies in Colorado, Nebraska, Kansas, Georgia and Texas Managed all aspects related to the production and implementation of broadband deployment and service offering campaigns across the USConnect companies in Colorado, Nebraska, Kansas, Georgia and Texas



Rye Telephone Company

• CSR/Marketing

  • May 2002 - Dec 2009

  Liaison with customers and RTC, provided product/service information, resolved customer billing and technical issues. Involved extensively in the fiber network overbuild of the RTC exchange• Rye Telephone Company Liaison with customers and RTC, provided product/service information, resolved customer billing and technical issues. Involved extensively in the fiber network overbuild of the RTC exchange• Rye Telephone Company